Client Implementation Project Manager

About the role

We are seeking a Client Implementation Project Manager to join an established Financial Market Infrastructure client’s Services function. The team ensures that once a client—such as an asset manager, hedge fund, or bank—has purchased products or services, these are configured and implemented correctly. This role covers the full lifecycle of client implementations, from initial setup through go-live and long-term handover, ideal for someone who enjoys owning projects end-to-end. While you do not need to be a technologist or write code, you will work extensively with no-code configuration tools and must quickly become proficient with them.

We are looking for candidates with strong client communication, financial services knowledge, change management or project delivery experience, and comfort working with data and technical platforms. A genuine interest in how AI and automation can enhance implementation and delivery work is highly valued, as the team’s services are evolving toward AI-based solutions.

Responsibilities

• Build knowledge across a wider suite of applications through structured training.
• Work as part of a broader delivery team, partnering closely with project managers, solution designers, and internal technical teams.
• Configure system connectivity and integration setups using no-code tools, and coordinate data handling logic against agreed technical designs, ensuring a robust review process before go-live.
• Manage configuration and reference data across test and production environments.
• Own client implementation projects end-to-end, from initiation through to production.
• Lead client testing directly, taking ownership of issue diagnosis and resolution.
• Manage go-live, support clients immediately post-launch, and ensure a clean handover to ongoing support.
• Maintain clear project documentation and manage change tracking to keep stakeholders informed on risk and progress.
• Identify practical ways to bring AI and automation into implementation processes, including prompt engineering and AI-centered file modeling, and share findings with the team.
• Act as a technical escalation point for specific project types and contribute constructively to retrospectives.

Requirements

• Strong client-facing communication skills, whether leading a call or supporting from behind the scenes.
• Solid understanding of Financial Services and how financial market infrastructure organizations support their client base.
• Change management or project management experience, with a structured approach to delivery.
• Comfortable working with structured data formats and protocols such as FIX, XML, or CSV, and confident learning no-code configuration tools.
• Genuine interest in AI technologies, ideally with some hands-on exposure to prompt engineering or AI agents.
• Confident mapping and documenting detailed workflows.
• Degree in Computer Science or a related technical field is a plus but not essential; equivalent practical experience is welcomed.

Benefits

• Salary: up to $95k
• Initial 12-month contract