Client Implementation Operations Manager

Monogram Health is a leading multispecialty provider of in-home, evidence-based care for patients with multiple chronic conditions. We take a comprehensive, personalized approach to health, treating all chronic conditions present—such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.

About the role

The Client Implementation Operations Manager (CIOM) serves as an internal operational consultant during new market launches and client expansions. This role ensures Pods are operationally prepared from a reporting, staffing, and systems readiness perspective to successfully launch and scale new markets. The CIOM partners closely with clinical operations leadership to assess readiness, identify gaps, and drive resolution prior to and post go-live, while clinical leaders retain full accountability for market performance and outcomes.

Responsibilities

• Partner with clinical leadership to assess operational readiness for new market launches and client expansions.
• Consult on staffing models, reporting needs, and systems setup required to support projected membership growth.
• Coordinate with Finance and Recruiting to track staffing readiness and communicate risks or gaps impacting go-live.
• Support staffing and scheduling planning across all clinical resources for initial enrollment volume.
• Track licensing and credentialing status with payers and escalate readiness risks to leadership as needed.
• Lead Pod-level operational training related to client-specific workflows, reporting expectations, and systems setup.
• Serve as an operational advisor during go-live, supporting leaders with issue identification and resolution.
• Facilitate daily readiness and go-live huddles with Pod leadership and Care Center partners.
• Ensure reporting and performance tracking mechanisms are in place at the Pod level.
• Partner with clinical leadership and analytics teams to develop reports, KPI tracking, and trend analysis for newly launched markets.
• Support root-cause analysis of early performance trends and recommend operational improvements.
• Advise strategies to support new patient engagement and reduce early disengagement risks.
• Collaborate with Care Center and Community Outreach leaders to align operational execution with growth plans.

Requirements

• Bachelor’s degree; MBA in healthcare business administration, operations management, or a related field preferred.
• Minimum of three (3) years of project management or operations experience required.
• Self-starter and independent, critical thinker with ability to perform detailed data analysis.
• Demonstrated advanced professional communication skills through clearly written, concise, and comprehensive documentation, including technical writing.
• Ability to execute and publish written requirements articulating both the big-picture business intent and operational workflow details.
• Previous healthcare, managed care, delegated financial risk, or value-based healthcare environment experience preferred.

Benefits

• Comprehensive Benefits: Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support: Competitive compensation, 401k with employer match, and financial wellness resources.
• Time Off & Leave: Paid holidays, flexible vacation time/PSSL, and paid parental leave.
• Wellness & Growth: Work-life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts.