Client Implementation & Operations Manager

About the role

Intervene K-12 partners with school districts nationwide to improve student outcomes through high-quality educational programs. We're seeking an experienced Client Implementation & Operations Manager to lead the successful launch, implementation, and operational delivery of client programs. This leadership role reports directly to the CEO and serves as the operational hub connecting Sales, Client Success, Technology, Curriculum, Reporting, Finance, and Operations. You'll lead cross-functional teams, build scalable processes, improve operational efficiency, and ensure every client implementation is delivered on time, on budget, and with exceptional quality.

Why You'll Love This Role

• Lead company-wide client implementations
• Partner directly with executive leadership
• Build scalable operational processes
• Drive automation and continuous improvement
• Lead cross-functional teams
• Make a direct impact on educational outcomes

What You'll Do

• Lead the implementation of new client engagements from Sales handoff through successful launch
• Develop implementation plans, project schedules, timelines, and milestones
• Coordinate internal teams including Client Success, Technology, Curriculum, Reporting, Finance, and Tutoring Operations
• Ensure staffing, technology, facilities, reporting, and operational readiness before client launches
• Manage multiple client implementations simultaneously
• Identify risks, remove roadblocks, and proactively solve operational challenges
• Develop and improve scalable operational processes and standard operating procedures
• Lead continuous improvement initiatives that increase efficiency and quality
• Partner with Technology to automate operational workflows and reporting
• Oversee vendors, facilities, logistics, staffing partners, and operational budgets
• Monitor operational KPIs, dashboards, and implementation performance
• Partner with Finance to ensure invoice readiness and operational accuracy

Required Qualifications

• Bachelor's degree in Business, Operations Management, Project Management, Education, or related field
• 7+ years of operations, implementation, project management, or service delivery leadership
• 5+ years leading cross-functional teams
• Experience implementing multi-site or multi-location programs
• Experience managing operational budgets, vendors, contracts, and logistics
• Strong project management and organizational skills
• Exceptional communication and leadership abilities
• Advanced Microsoft Office skills
• Experience using CRM and project management software

Preferred Qualifications

• PMP Certification
• Master's Degree
• Experience in education, K-12, tutoring, professional services, or healthcare operations
• Experience with Monday.com, Asana, Smartsheet, ClickUp, Salesforce, HubSpot, or similar platforms

Success in This Role Within Your First Year

• Help Launch new client programs on schedule
• Improve implementation speed and efficiency
• Standardize operational processes
• Increase cross-functional collaboration
• Reduce operational bottlenecks
• Improve scalability as the company grows

About ELL Pro

ELL Pro, an Intervene K-12 company, provides technology solutions that help school districts better support English Learners and Multilingual Learners. Our platform equips educators with the tools and data they need to improve student achievement while simplifying program management and reporting. Learn more at www.ellpro.com.

Why Intervene K-12?

At Intervene K-12, we're on a mission to transform student outcomes through innovative intervention, tutoring, and educational solutions. As a fast-growing organization, we've already helped more than 100,000 students succeed and continue to partner with school districts nationwide to improve academic achievement. We're looking for driven professionals who thrive in a fast-paced environment, embrace challenges, and want to build something meaningful while advancing their careers.