Client HR Business Partner I

About the role

Ensures overall client satisfaction with products and services. Works with a small client demographic or less complex client base to assist with HR needs. Maintains ongoing relationships with client contacts and is the primary point of contact for HR service. Collaborates with internal partners to ensure quality customer service and support.

Responsibilities

• Services clients remotely and in-person and provides consultative guidance to ensure appropriate resolution of client issues.
• Partners with internal departments/subject matter experts to deliver actionable responses or plans to client concerns.
• Provides consultative guidance and advice to clients in Performance Management, Recruiting and Retention Strategies, Compensation, Performance Development, Employee Engagement, and Culture Enhancement.
• May support PEO clients with the set-up of EPLI insurance with the assistance of other internal business partners.
• May conduct open enrollment meetings for PEO clients, advising on benefit plan selection and contribution strategies.
• Communicates and interprets HR policies and procedures while providing remedies for employee relations issues. Seeks appropriate guidance and support from HR Coach as applicable.
• Provides turnover analysis action planning and offers unemployment escalation assistance.
• Maintains an awareness of HR trends and conducts training based on available resources.
• Promotes high-quality customer service to clients.

Requirements

• Bachelor's Degree - Preferred
• 1-3 years of experience in HR, or the equivalent combination of education and experience.
• Consideration may be given to a candidate with experience in lieu of a degree.

Skills

• Customer Service
• Planning
• Operations
• Management
• Research
• Employee Relations
• Performance Management
• Employee Engagement
• Employment Practices Liability
• Support Services
• Labor Law
• Paychex
• Human Resource Strategy
• Employee Relations Investigations
• Auditing

Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

Benefits

We provide over 21 comprehensive rewards, including:

• Medical coverage
• Virtual wellness classes
• Tuition reimbursement
• 401(k) + employer match
• Adoption assistance
• Financial assistance
• Paid time off, company holidays, and culture days
• Comprehensive work-life balance programs
• Award-winning training and development programs
• Paid time off for volunteerism and company-wide/local initiatives

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.