Client Experience Team Leader In Home Senior Care

About the Role

You will lead a three-person administrative team — Scheduling Coordinator, Recruiting Coordinator, and Office Coordinator — while directly managing a team of caregivers and owning the client relationships that drive revenue. Because you think proactively and spot opportunities and risks before they fully materialize, you’ll grow service hours with existing clients by anticipating their needs before they ask. Because you operate with urgency across multiple moving parts simultaneously, the constant pivot between client care, team leadership, caregiver management, and revenue growth won’t overwhelm you — it’s where you do your best work. And because you lead with structured follow-through — delegating clearly and holding your team to account without doing their jobs for them — nothing in your world falls through the cracks.

Your weekly targets:

• Hit ongoing revenue objectives for the office each quarter
• Grow service hours for existing clients week over week
• Zero unstaffed client visits
• Maintain a 1.5:1 caregiver-to-client ratio
• 9.5 or higher overall satisfaction scores for both clients and caregivers

Responsibilities

• Lead, manage, and hold accountable your administrative team and caregiver staff
• Own client and family relationships — assess needs, develop custom care plans, and ensure extraordinary ongoing care
• Drive revenue growth by proactively identifying opportunities to increase billable service hours
• Ensure proper client-caregiver matching and scheduling with no gaps
• Hire, onboard, train, and support professional caregivers
• Coordinate client care with other providers and community partners

About Us

Founded in 2013, Right at Home has spent over a decade helping veterans and older adults live independently at home. We are a nationally recognized, award-winning company that runs on EOS — which means clear direction, real accountability, and a leadership team that gives you the tools, feedback, and recognition you’ve earned. We are working toward 1,000 active clients and we reward the people who help us get there.

Core Values

• Put Team First – You are Humble, Hungry and Smart and are committed to a healthy organization above all else.
• Lead Where You Are – You strive to be a level 5 leader every day, embrace productive conflict and honor vulnerability.
• Get it Done – You are committed and accountable—no excuses. You put first things first and magnify your role and understand that action beats perfection.
• Maintain Discipline – You do not want a job but rather wish to operate with freedom within a framework of responsibilities and are consistent in your effort and execution day in and day out.
• Grow Every Day – You drive for superior financial results, operational excellence and truly believe that Good is the enemy of Great.

Benefits

• Medical, Dental, Vision, Life Insurance
• 401(k) with company contribution
• Profit sharing
• PTO (20 days)
• Paid Holidays
• Ongoing management skills and leadership development
• Casual dress