Client Experience Team Leader In Home Senior Care

What You'll Do

You will lead a three-person administrative team — Scheduling Coordinator, Recruiting Coordinator, and Office Coordinator — while directly managing a team of caregivers and owning the client relationships that drive revenue.

You will grow service hours with existing clients by anticipating their needs before they ask.

You will drive revenue growth by proactively identifying opportunities to increase billable service hours.

You will ensure proper client-caregiver matching and scheduling with no gaps.

You will hire, onboard, train, and support professional caregivers.

You will coordinate client care with other providers and community partners.

Why You'll Excel

You will lead, manage, and hold accountable your administrative team and caregiver staff.

You will own client and family relationships — assess needs, develop custom care plans, and ensure extraordinary ongoing care.

You will maintain a 1.5:1 caregiver-to-client ratio and achieve 9.5 or higher overall satisfaction scores for both clients and caregivers.

Core Values

• Put Team First
• Lead Where You Are
• Get it Done
• Maintain Discipline
• Grow Every Day

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• 401(k) with company contribution
• Profit sharing
• PTO (20 days)
• Paid Holidays
• Ongoing management skills and leadership development
• Casual dress