Client Experience Team Leader In Home Senior Care Green Valley

What You'll Do

You will lead a three-person administrative team — Scheduling Coordinator, Recruiting Coordinator, and Office Coordinator — while directly managing a team of caregivers and owning the client relationships that drive revenue.

You will grow service hours with existing clients by anticipating their needs before they ask.

You will drive revenue growth by proactively identifying opportunities to increase billable service hours.

You will ensure proper client-caregiver matching and scheduling with no gaps.

You will hire, onboard, train, and support professional caregivers.

You will coordinate client care with other providers and community partners.

Why You'll Excel

You will lead, manage, and hold accountable your administrative team and caregiver staff.

You will own client and family relationships — assess needs, develop custom care plans, and ensure extraordinary ongoing care.

You will maintain a 1.5:1 caregiver-to-client ratio and achieve 9.5 or higher overall satisfaction scores for both clients and caregivers.

You will hit ongoing revenue objectives for the office each quarter, grow service hours for existing clients week over week, and maintain zero unstaffed client visits.

Company Overview

Founded in 2013, Right at Home has spent over a decade helping veterans and older adults live independently at home. We are a nationally recognized, award-winning company that runs on EOS — which means clear direction, real accountability, and a leadership team that gives you the tools, feedback, and recognition you’ve earned.

We are working toward 1,000 active clients and we reward the people who help us get there.

Core Values

• Put Team First
• Lead Where You Are
• Get it Done
• Maintain Discipline
• Grow Every Day

Benefits

• Medical, Dental, Vision
• Life Insurance
• 401(k) with company contribution
• Profit sharing
• PTO (20 days)
• Paid Holidays
• Ongoing management skills and leadership development
• Casual dress