Client Experience Representative
About the role
Garden State Veterinary Services is hiring a Veterinary Client Services - Front Desk professional to support our busy emergency and specialty practice. As the first point of contact for clients, you will set the stage for a positive experience by greeting clients, managing check-ins and check-outs, booking appointments, processing payments, and handling busy phone lines. This role is vital to our hospital's operations and requires experience in a fast-paced, customer-facing environment.
Responsibilities
- Greet clients and set a positive tone for their visit
- Check clients in and out of the hospital
- Book appointments and manage scheduling
- Process payments and discuss financial questions with clients
- Field multiple phone lines efficiently
- Act as a liaison between clients and clinical staff
- Perform data entry with strong attention to detail
- Maintain discretion and professionalism at all times
- Work collaboratively within a team environment
- Develop long-term relationships with colleagues, clients, and the community
Requirements
- 1+ years of experience in a client service role
- Veterinary hospital experience preferred but not required (training provided for the right candidate)
- Strong customer service background
- Excellent communication skills
- Comfort with handling deposits and financial discussions
- Empathy and compassion for clients and their pets
- Ability to work in a highly collaborative environment
- Positive outlook and commitment to learning and fun
- Honesty, integrity, and professionalism
About Garden State Veterinary Services
Garden State Veterinary Services (GSVS) is a multispecialty practice with board-certified specialists in cardiology, internal medicine, surgery, radiology, and critical care. Our clients and patients also have access to ophthalmology, oncology, radiation oncology, neurology, dermatology, and radioactive iodine treatment through our affiliated practice in Eatontown, NJ.
We pride ourselves on our company culture, positive staff engagement, and commitment to high standards of care. Our collaborative, fun, and friendly team environment fosters professional growth and long-term employment relationships.
Schedule
- Some holidays are required (our hospital operates 24/7/365)
- Friday, Saturday, Sunday, and Monday: 7:30am – 6pm
- Friday, Saturday, Sunday, and Monday: 11:30am - 8pm
- Sunday – Thursday: 4pm – 12:30am
- Sunday – Thursday: 3:30pm - 12am
- Sunday – Wednesday: 9pm – 7:30am
- Wednesday: 11pm - 8am and Thursday, Friday, and Saturday: 8:30pm – 7:30am
Pay
$18/hr - $22/hr, based on experience.
Benefits
- Competitive salary
- Health, dental, and vision insurance (some plans paid 100%) with HSA option
- Maternity/Paternity leave
- Retirement Plan: 401K with employer match
- Employee Referral Bonus
- Paid Time Off
- Mental health support with Talkspace
- Uniforms provided
- Pet discount for medical care
Garden State Veterinary Services is located at 1200 Route 9, Woodbridge, NJ 07095.