Client Experience Representative

About the role

STARK is seeking a Client Experience Representative in our Atlanta Showroom. This is a great opportunity for design industry enthusiasts to start up with one of the biggest names in the field.

Responsibilities

• Answer the showroom’s main line, take and relay messages, and transfer calls
• Greet clients in the showroom and announce their arrival to appropriate parties
• Answer general inquiries from team members and the public as necessary
• Track client information in company system
• Train team members on front desk duties as needed
• Ensure Showroom is presentable (e.g., stock water bottles, refill candy jars, place order pads on tables)
• Assist Account Managers with Billings
• Assist clients with sign-out/sign-in of inventory
• Administrative responsibilities like supply ordering, invoice filing, Outlook calendar, etc.
• Perform other tasks and duties as assigned

Requirements

• Interest in the design industry is preferred
• Must possess a pleasant demeanor, interpersonal skills, and the ability to speak in a clear, articulate manner
• Frequently communicates with coworkers; must be able to exchange accurate information in these situations
• Must be able to remain in a stationary position most of the working day; moving through office occasionally to access file cabinets
• Constantly operating a computer and other office productivity machinery such as calculators, printers, and phones
• Must be familiar with Microsoft Office and Outlook with data entry capabilities
• Must be extremely detail-oriented and work well under pressure in fast-paced environments
• Degree preferred; minimum one year of professional experience

About Us

With more than 80 years of industry expertise, STARK is the discerning designer’s go-to source for luxurious custom carpet and rugs.

Our Mission: To live our mission of helping create world-class experiences, we believe our first responsibility is making design industry professionals the heroes in their projects because supporting businesses helps to preserve craftsmanship and enable unique and specially designed spaces to exist. In meeting their needs, we must continue to deliver peace-of-mind service while offering an expansive, diverse, and innovative product assortment that is accessible and convenient.

Our Heritage: Established by Arthur Stark and his wife Nadia in 1938, the foundation of STARK was always to provide the very best products to our customers. With a rich history, third-generation owners Chad Stark, as CEO, and Ashley Stark, as Creative Director, bring the STARK legacy into the new century by staying true to their founding principles: to seek out the best craftsmen and methods of manufacturing for the most innovative and beautiful designs.

STARK is a certified Great Place to Work® (June 2026–June 2027)—and that comes straight from our people. 85% of our employees say STARK is a great place to work, 28 points above the typical U.S. company.

Pay

$50,000 – $55,000 USD per year (Atlanta).