Client Experience Representative

About the role

Pet Care Plus is seeking energetic, outgoing, organized, and relationship-building Customer Service Representatives to join our dynamic team. Every day is filled with interactions with pets and their loving owners, making this a unique and rewarding career.

Responsibilities

• Welcome clients and their pets with warmth, enthusiasm, and professionalism.
• Check pets in and out for daycare, boarding, grooming, and other resort services.
• Answer phone calls from current and prospective clients while providing exceptional customer service.
• Schedule, modify, and confirm daycare reservations.
• Process daycare packages and customer payments accurately.
• Aid retail customers and recommend products that benefit their pets.
• Give engaging facility tours to prospective clients.
• Maintain accurate customer and pet records, including vaccinations and important care information.
• Make outbound calls for confirmations, vaccination follow-ups, welcome-back calls, and special events.
• Help keep the lobby welcoming, clean, and inviting.
• Stock, organize, and merchandise our retail displays.
• Maintain and clean customer and employee restrooms.
• Keep coffee stations and customer amenities fully stocked.
• Assist with light housekeeping throughout the facility.
• Assist with dog park walks and outdoor activities.
• Help care for our feline guests.
• Escort pets safely to and from the lobby.
• Complete individual playtimes and potty walks as needed.
• Take fun, approved photos of our furry guests (if you know social media, that is a HUGE PLUS!)
• Participate in community events and represent Pet Care Plus throughout Chicago.

Requirements

• A positive, upbeat attitude.
• The ability to work in a fast-paced environment.
• The capability to multitask while staying organized.
• Dependability and teamwork skills.
• Professional and confident communication skills.
• Comfort with being active throughout the day.

Qualifications

• Experience with customer service is a plus.
• Knowledge of pet care and handling is beneficial.
• Ability to work flexible hours, including evenings and weekends.

Skills

• Excellent communication skills.
• Attention to detail.
• Organizational skills.
• Customer service orientation.
• Ability to handle multiple tasks simultaneously.

Benefits

• Competitive pay based on experience.
• Flexible scheduling options.
• Employee discounts on services and retail products.
• Opportunities for professional growth within the company.

Pay

Compensation is commensurate with experience.

Schedule

Schedules vary based on department needs and can include full-time, part-time, and shift-based opportunities.