Client Experience Representative

World Class Medicine. Purpose-Driven Partnership. Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals are staffed by board-certified specialists and create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting.

At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients’ well-being. We believe in Truth in Medicine and Trust in Partnerships, ensuring we always provide the highest standard of care.

About the role

The Client Service Representative is one of the most important positions in our emergency/specialty practice as you are on the front lines, there to greet each client who walks in the door, setting the stage for a positive client experience. Our CSRs are ambassadors of Greater Staten Island Veterinary Services and will be responsible for:

• Checking clients in and out of the hospital
• Booking appointments
• Taking payments
• Fielding busy phone lines

This position requires experience in a fast-paced customer-facing role, and while veterinary experience is preferred, we would happily train and invest in the right candidate.

About GSiVS

We are a multispecialty practice with boarded specialists in cardiology and surgery. We are not your typical veterinary hospital! We know the winning recipe to maintain the care and compassion that our patients depend upon, creating a safe and supportive space for you to put your skills to use, develop new skills, and be a part of our highly collaborative, fun, and friendly team! We are proud to provide the highest standard of care to the patients we serve.

Requirements

• Experience in a client service role is preferable, but we will train the right candidate
• Excellent communication skills, acting as a liaison between clients and clinical staff
• Ability to answer multiple phone lines
• Data entry and attention to detail
• Comfort with taking deposits and discussing financial questions with clients
• Empathy and compassion for our clients
• Ability to be discreet and professional when appropriate

Schedule

Shifts rotate through daytime, mid-day, and evening shifts to accommodate a fair work-life balance. One weekend shift will be required.

Pay

$20-$22/hour, depending on experience.

Benefits

• Competitive salary based on your level of experience
• Health, dental, and vision insurance, with HSA option (some plans paid 100%)
• Parental leave
• Retirement Plan – 401K with employer match
• Employee Referral Bonus
• Paid Time off
• Mental health support with Talkspace
• Uniforms provided
• Pet discounts for medical care

Greater Staten Island Veterinary Services is located at 3135 Victory Blvd, Staten Island, NY 10314.