Client Experience Host (1320)

Responsibilities

• Lead by example, promoting a positive and enjoyable atmosphere in the showroom.
• Enhance in-showroom hospitality through creative research and thinking.
• Facilitate unique client experiences based on individual client interests using CRM.
• Probe clients to discover likes and dislikes to consistently improve and personalize each experience.
• Support in all aspects of the client experience and individual client journey, prioritizing clients' needs.
• Maintain all showroom housekeeping standards and ensure compliance with company policies and procedures.
• Complete all training requirements through e-learning and other sources.
• Represent the showroom at departmental meetings and recommend improvements to systems and procedures.
• Ensure all new systems and data are secure and maintain confidentiality.
• Complete all duties as assigned by management.

Qualifications

• Jewelry/watch product knowledge preferred.
• Experience with hospitality strongly preferred.

Skills

• Exceptional communication and interpersonal skills.
• Ability to build excellent working relationships with clients.
• Basic selling skills techniques.
• IT literate.
• Flexible/adaptable to change.
• Able to multitask.
• A professional approach at all times.
• Excellent organizational skills.
• Confidentiality at the highest level.