Client Experience Host

Responsibilities

• Lead by example, promoting a positive and enjoyable atmosphere in-showroom.
• Enhance in-showroom hospitality through research and creative thinking.
• Ensure clients are welcomed in a timely manner.
• Facilitate unique client experiences based on individual client interests using CRM.
• Probe clients to discover likes and dislikes to consistently improve and personalize each experience.
• Support all aspects of the client experience and individual client journey, prioritizing clients' needs.
• Assist in maintaining all showroom housekeeping standards.
• Support all aspects of hospitality within the showroom.
• Maintain compliance with company policy and procedures.
• Stay updated with product and service knowledge.
• Complete all training requirements through e-learning and other sources.
• Be the first point of contact with all clients (both internal and external).
• Recommend changes to systems and procedures to improve efficiency.
• Ensure all new systems and data are secure and confidentiality is maintained.
• Complete all duties as assigned by management.

Requirements

• Jewelry/watch product knowledge preferred.
• Hospitality experience strongly preferred.

Skills

• Exceptional communication and interpersonal skills.
• Ability to build excellent working relationships with clients.