Client Experience Host (1149)

Responsibilities

• Leading by example, promote a positive and enjoyable atmosphere in-showroom.
• Through research and creative thinking, enhance in-showroom hospitality.
• Ensure clients are welcomed in a timely manner.
• Use CRM to facilitate unique client experiences based on individual client interests.
• Probe clients to discover likes and dislikes to consistently improve and personalize each experience.
• Support in all aspects of the client experience and individual client journey and above all else keep clients’ needs first.
• Support all aspects of hospitality within the showroom.
• Maintain all showroom housekeeping standards.
• Complete all training requirements through E-learning and other sources.
• Attend departmental meetings and represent the Showroom at internal and external meetings.
• Recommend changes to systems and procedures to improve the efficiency of the floor and continually review operational practices to ensure best practice is delivered at all times.
• Ensure all new systems and data are secure and confidentiality is maintained at all times.
• Complete all duties as assigned by management.

Requirements

• Jewelry/watch product knowledge preferred.
• Experience with hospitality strongly preferred.
• Exceptional communication and interpersonal skills.
• Ability to build excellent working relationships with clients.
• Understanding of World Class Customer Experience.
• Basic selling skills techniques.
• Experience of working within a high performing team.
• IT literate.
• Flexible/adaptable to change.
• Confidentiality at the highest level.
• A professional approach at all times.
• Excellent organisational skills.
• Able to multitask.