Client Experience Host (1200)

Responsibilities

• The Host will be a constant role model for the company culture, and ensure they become a way of working for the whole team giving every client (internal and external) a 'World Class Client Experience'
• Leading by example, promote a positive and enjoyable atmosphere in-showroom.
• Through research and creative thinking, enhance in-showroom hospitality.
• Ensure clients are welcomed in a timely manner.
• Use CRM to facilitate unique client experiences based on individual client interests.
• Probe clients to discover likes and dislikes to consistently improve and personalize each experience.
• Support in all aspects of the client experience and individual client journey and above all else keep clients’ needs first.
• Support all aspects of hospitality within the showroom.
• Ensure compliance to company policy and procedures.
• Keep up to date with knowledge of the product and services offered in the showroom.
• Maintain all showroom housekeeping standards.
• Complete all training requirements through E-learning and other sources.
• Be the first point of contact with all clients (both internal and external).
• Recommend changes to systems and procedures to improve the efficiency of the floor and continually review operational practices to ensure best practice is delivered at all times.
• Ensure all new systems and data are secure and confidentiality is maintained at all times.
• Completions of all duties as assigned by management.

Qualifications

• Jewelry/watch product knowledge preferred
• Experience with hospitality strongly preferred
• Exceptional communication and interpersonal skills
• Ability to build excellent working relationships with clients

Skills

• Understanding of World Class Customer Experience
• Basic selling skills techniques
• Experience of working within a high performing team
• IT literate
• Flexible/adaptable to change
• A professional approach at all times
• Excellent organisational skills
• Able to multitask