Client Experience Host

Responsibilities

• The Host will be a constant role model for the company culture, and ensure they become a way of working for the whole team giving every client (internal and external) a 'World Class Client Experience'
• Leading by example, promote a positive and enjoyable atmosphere in-showroom.
• Through research and creative thinking, enhance in-showroom hospitality.
• Ensure clients are welcomed in a timely manner.
• Use CRM to facilitate unique client experiences based on individual client interests.
• Probe clients to discover likes and dislikes to consistently improve and personalize each experience.
• Support in all aspects of the client experience and individual client journey and above all else keep clients' needs first.
• Support all aspects of hospitality within the showroom.
• Ensure compliance to company policy and procedures.
• Keep up to date with knowledge of the product and services offered in the showroom.
• Maintain all showroom housekeeping standards.
• Complete all training requirements through E-learning and other sources.
• Be the first point of contact with all clients (both internal and external).
• Attend departmental meetings and represent the Showroom.
• At internal and external meetings, recommend changes to systems and procedures to improve the efficiency of the floor and continually review operational practices to ensure best practice is delivered at all times.
• Ensure all new systems and data are secure and confidentiality is maintained at all times.
• Completions of all duties as assigned by management.

Requirements

• Jewelry/watch product knowledge preferred
• Experience with hospitality strongly preferred

Skills

• Exceptional communication and interpersonal skills
• Ability to build excellent working relationships with clients