Client Experience Coordinator

Family Child Advocate (FCA)

At North Shore Pediatric Therapy, Family Child Advocates (FCAs) are the calm in the chaos, the voice of reassurance, and the behind-the-scenes orchestrators ensuring every child receives the care they deserve and every clinician walks into a day that runs smoothly.

Family Experience & Operations

• Be the go-to support for families (schedule changes, questions, updates)
• Turn cancellations into makeups and keep schedules running smoothly
• Make real-time adjustments as things shift
• Partner with Clinical Directors and therapists
• Keep the clinic organized, stocked, and running efficiently

Marketing & Growth

• Support local outreach efforts (schools, events, community partners)
• Help coordinate and host tours for prospective families
• Aid in center events and family engagement initiatives
• Drive online reputation (reviews, testimonials, family follow-ups)
• Partner with leadership on simple, high-impact marketing efforts
• Be the face of the center in the community

Why This Role Matters

Every hour of therapy counts — for a child learning to eat independently, say their sibling’s name, or build the confidence they’ve never had before. You make those moments possible by keeping schedules full, communication clear, and families supported.

Who Thrives in This Role

• A natural helper who finds joy in making someone’s day smoother
• A multitasker who can juggle 10 moving pieces without losing the warmth in their voice
• A communicator who knows how to spin chaos into clarity
• A schedules-and-systems thinker who loves finding the fastest path to a solution
• A relationship-builder who wants families to feel seen, supported, and appreciated

What You’ll Do

Family Experience & Operations

• Be the go-to support for families (schedule changes, questions, updates)
• Turn cancellations into makeups and keep schedules running smoothly
• Make real-time adjustments as things shift
• Partner with Clinical Directors and therapists
• Keep the clinic organized, stocked, and running efficiently

Marketing & Growth (≈50%)

• Support local outreach efforts (schools, events, community partners)
• Help coordinate and host tours for prospective families
• Aid in center events and family engagement initiatives
• Drive online reputation (reviews, testimonials, family follow-ups)
• Partner with leadership on simple, high-impact marketing efforts
• Be the face of the center in the community

Why You’ll Love Working Here

• You’re not just managing logistics — you’re shaping a family’s entire experience of therapy
• You’ll join a supportive team
• Build real relationships with families
• Play a vital part in helping kids access the care they need

Pay

Per hour
$19 - $22 USD

Benefits

Not specified

Schedule

Full-time, in-center position based out of Lake Bluff, IL

Location

Lake Bluff, IL

Job Type

Full-time

Company

North Shore Pediatric Therapy