Client Experience Coordinator

We are seeking an organized and customer-focused Client Experience Coordinator to assist clients with reservations, service requests, and ongoing coordination. This role focuses on providing clear communication, researching available options, maintaining accurate information, and creating a positive client experience from start to finish. Responsibilities Communicate with clients to understand their needs and preferencesResearch available accommodations, transportation, activities, and servicesAssist with reservations, confirmations, and schedulingReview reservation details for accuracyProvide clients with timely updates and important informationAssist with modifications, cancellations, and special requestsMaintain organized client records and documentationFollow up on outstanding requests and upcoming arrangementsCommunicate with service providers when necessaryMaintain professional customer service standards Qualifications Strong written and verbal communication skillsExcellent organization and attention to detailCustomer-focused and professionalComfortable using email and web-based platformsStrong research and problem-solving skillsAbility to manage multiple requests and deadlinesPrevious customer service, hospitality, reservations, or administrative experience is helpful but not required Benefits 100% remote work environmentComprehensive onboarding and trainingOngoing professional developmentAccess to professional tools and resourcesContinuing education opportunitiesSupportive team environment