Client Experience Concierge

Why Arista?

Every pet is unique, and so is our approach at Arista. We are revolutionizing advanced pet care through seamless navigation and support that benefits pets, pet owners, and veterinary professionals. At Arista, we believe exceptional care starts with the people who provide it, and we are committed to providing a collaborative workplace where people feel valued, empowered, and inspired to grow.

Core Values & Culture

Our Core Values are the foundation for how we think about our jobs and how we treat others – clients, their pets, our referring veterinary community, and one another. We recruit and promote Arista Team Members with an intentional focus on inclusivity, preserving our strong culture, and recognizing individual abilities and accomplishments.

About the Role

The Client Experience Concierge is the friendly point of contact for clients in the hospital during appointments, drop‑off, pick‑up, and visitation times.

Responsibilities

• Focus on the guest experience for each client while they are present in the hospital lobby, exam room area, or visiting their hospitalized pet.
• Work closely with the Care Navigation Team to ensure a streamlined, well‑organized, and comfortable experience for each client and their pet.
• Facilitate hospital teams’ ability to work efficiently with minimal interruption by managing the flow of basic communication, including updates and information flow through the appropriate channels.
• Be the friendly and professional face of the Arista hospital.
• Maintain a clean and comfortable lobby and exam room environment.

Requirements

• Comfort in a hospital clinical environment (required).
• Experience in veterinary general practice and specialty/emergency veterinary medicine (preferred).
• Customer service experience (required).
• Commitment to exceptional customer service, high‑quality care, and overall excellence.
• Ability to multitask and prioritize during busy times.
• Kindly and compassionately communicate with clients during times of stress.
• Calmly and professionally defuse tension and recognize when to seek appropriate support.
• Clear and friendly verbal and written communication skills (in‑person, telephone, texting, etc.).
• Availability to work in‑person nights, weekends, holidays, and on‑call shifts as needed.
• Frequent standing, bending, walking, lifting (up to 20 lb), carrying, and reaching.
• Ability to work effectively in environments with noise, animal odors, and other sensory stimuli.
• Ability to meet any position‑specific screening requirements.
• Must be at least 18 years of age at time of hire.

Benefits

• Health, dental, vision, disability, and life insurance.
• Competitive 401(k) retirement plan and Health Savings Account (HSA).
• Robust Employee Assistance Program.
• Paid Time Off & Floating Holidays.
• Personal Pet‑Care Program.
• Parental Pay.
• Flexible schedules.
• Growth opportunities.