Client Experience Concierge
Why Arista? Every pet is unique, and so is our approach at Arista. We are revolutionizing advanced pet care through seamless navigation and support that benefits pets, pet owners, and veterinary professionals. At Arista, we believe exceptional care starts with the people who provide it, and we are committed to providing a collaborative workplace where people feel valued, empowered, and inspired to grow. Our Core Values & Culture At Arista, our Core Values are the foundation for how we think about our jobs and how we treat others – clients, their pets, our referring veterinary community, and one another. We recruit and promote Arista Team Members with an intentional focus on inclusivity, preserving our strong culture, and recognizing individual abilities and accomplishments.
About the role
The Client Experience Concierge is the friendly point of contact for clients in the hospital during appointments, drop-off, pick-up, and visitation times.
Responsibilities
- Focus on the guest experience for each client during any time that they are present in the hospital lobby, exam room area, or visiting their hospitalized pet
- Work closely with the Care Navigation Team to ensure a streamlined, well-organized, and comfortable experience for each client and their pet
- Facilitate hospital teams’ ability to work as efficiently as possible with minimal interruption by managing the flow of basic communication, including updates