Client Executive Director

About the role

Fusion Risk Management is seeking a strategic, commercially minded Client Executive Director to manage and grow key enterprise client relationships. This role requires a unique blend of value-based selling, executive relationship management, business consulting, and commercial leadership.

Responsibilities

• Own a portfolio of strategic enterprise accounts, driving retention, expansion, and long-term customer value.
• Develop and execute comprehensive account plans that align customer objectives with Fusion’s solutions and roadmap.
• Lead all renewal activities from initial planning through contract execution.
• Identify and pursue expansion opportunities across Fusion’s product portfolio.
• Build ROI-driven business cases and value narratives that resonate with executive stakeholders.
• Facilitate Executive Business Reviews (EBRs/QBRs) that demonstrate program progress, business outcomes, and future opportunities.
• Develop and maintain strong relationships with business, operational, and executive stakeholders across customer organizations.
• Negotiate complex commercial agreements, including multi-year renewals and enterprise-wide expansions.
• Collaborate with Customer Success teams to align account health, adoption metrics, and customer outcomes.
• Monitor renewal and expansion pipelines, maintaining accurate forecasting and CRM data.
• Represent Fusion at customer events, industry conferences, advisory boards, and executive briefings.
• Provide customer feedback and market insights that influence product strategy and go-to-market initiatives.
• Mentor junior Client Executives and contribute to team best practices and strategic initiatives.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, Management, or a related field.
• 8+ years of enterprise account management, strategic sales, customer success, or related B2B experience.
• Proven track record of achieving or exceeding revenue, retention, and expansion targets.
• Experience managing large, complex enterprise accounts with multiple stakeholders and business units.
• Demonstrated success developing executive relationships and influencing strategic decision-making.
• Experience leading contract negotiations and renewal strategies for enterprise customers.
• Experience with SaaS, enterprise software, or technology solutions preferred.
• Experience within enterprise resilience, business continuity, operational risk, GRC, or related markets is preferred.

Compensation & Benefits

The annual base salary range for this position is $110,000-$125,000, depending on the candidate’s experience, qualifications, and relevant skill set. This position is also eligible for variable compensation tied to renewal, expansion, and portfolio growth objectives. Fusion offers a comprehensive benefits package including medical, dental, vision, and a 401(k) plan.