Client Engagement Manager

Qualifications

• Bachelor's degree in Marketing, Advertising, Business, or a related field.
• 4 years experience as a Client Engagement Manager or similar role in an advertising agency or related industry.
• Solid understanding of advertising strategies, marketing principles, and digital marketing channels.
• Strong project management skills with the ability to handle multiple projects simultaneously.
• Excellent communication and presentation abilities to interact confidently with clients and internal teams.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Proactive problem-solving skills and a keen eye for detail.
• Proficiency in using relevant software and tools, such as Google slides, Google Sheets

Responsibilities

• Develop and maintain strong, long-lasting relationships with clients.
• Understand clients' goals, needs, and objectives to provide tailored advertising solutions.
• Act as the main point of contact for clients, addressing their queries and concerns promptly.
• Collaborate with internal teams to plan and execute advertising campaigns that align with clients' objectives.
• Maintain project progress, ensuring timely delivery and adherence to budget and scope.
• Handle multiple client accounts simultaneously, maintaining a high level of organization and efficiency.
• Identify opportunities to expand existing client relationships and upsell additional services to drive revenue growth.
• Proactively seek new business opportunities and pitch agency services to potential clients.
• Participate in client presentations and meetings to showcase agency capabilities.
• Work with clients to define advertising strategies that align with their marketing objectives.
• Analyze market trends and competitor activities to offer strategic recommendations.
• Collaborate with the creative team to develop impactful and innovative advertising concepts.
• Monitor campaign performance and KPIs, providing clients with regular updates and performance reports.
• Identify areas for improvement and make data-driven recommendations to optimize campaigns.
• Ensure a high level of client satisfaction by delivering exceptional service and results.
• Proactively address any issues or concerns raised by clients, working towards swift resolutions.
• Conduct client satisfaction surveys and gather feedback to continuously improve service quality.
• Work with the new business team and strategy team to respond to RFPs.
• Ensure that team members know and follow established agency account procedures, including but not limited to: account files, approval process and status reports.