Client Engagement Manager

For more than 50 years, Chernoff Newman has helped Southern brands communicate what matters to the people who matter in the moments that matter most. As an integrated agency, strategy, creative, media, digital, social, and public relations sit on the same teams—and on the same brief.

About the role

The Client Engagement Manager is the primary day-to-day liaison between the agency and its clients. They embrace possibility for their brands, hold a viewpoint on what will work best, and always look for ways to improve the work. Working with project managers, they oversee creative execution and distribution to the media team, own the outcome of the work, and anticipate what’s next—bringing solutions that help build the client’s bottom line. They pride themselves on staying on budget and on deadline, provide strategic support beyond daily tasks, and help organically grow existing clients.

Responsibilities

• Plan, analyze, and evaluate tasks for assigned client projects and needs
• Maintain and foster communications with agency teams and client personnel, facilitating day-to-day contact
• Work with project managers to manage internal and external resources to achieve client and agency goals
• Host status meetings, provide meeting notes, and distribute them to appropriate personnel
• Develop annual and quarterly projections with workable budgets and account plans, then monitor progress to ensure approved budgets and margins are met
• Collaborate with the Account Supervisor in preparing recommendations, strategies, and actions for the client
• Review and analyze materials relative to client needs—from research data to media results
• Stay apprised of clients’ products, services, marketing developments, industry news, and trends
• Manage activities necessary to meet client goals
• Handle assigned work efficiently and on time
• Present, sell, and defend all agency work to clients
• Work closely with the finance team to ensure prompt collection of accounts receivable
• Actively seek additional projects from client contacts and look for new avenues to increase client exposure while generating additional revenue opportunities
• Supervise and guide Client Engagement Coordinators in skill development

Requirements

• Agency experience, specifically in integrated marketing communications
• Bachelor’s degree in marketing, communications, business, journalism, or a related field
• Minimum of 5+ years of experience in communications, preferably in account service roles
• Understanding of the agency’s current footprint and ability to bring your network to the table
• Conscientious focus on client and agency needs and expectations
• Profound sense of urgency in completing tasks and assignments
• Ability to get things done right the first time
• Acute attention to detail and strong organizational skills
• Excellent internal and external communication skills (written and spoken)
• Ability to build and maintain trust
• Positive attitude about clients, agency, team, and colleagues
• Deadline-driven while maintaining focus on strategy
• Compelling presenter and client/agency advocate
• Capable of leading by example
• Hard worker with relentless curiosity and desire to learn
• Focus on data, metrics, and return on investment

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Matching Plan (401k)
• Life Insurance (Basic)
• Short Term & Long Term Disability
• Paid Time Off (Vacation, Sick & Holidays)
• Family Leave
• Training & Development

Schedule

This is a hybrid position requiring team members to work from a Chernoff Newman office three days per week, with flexibility to work remotely up to two days per week. Candidates for this role are preferred to work in the Columbia office.