Client Engagement Associate

Key Responsibilities

• Oversee the organization, cleanliness, and overall appearance of the Customer Experience Center.
• Maintain inventory and order kitchen, office, janitorial, and printing supplies.
• Manage the storage room and ensure efficient use of space.
• Cook up with the Property Manager and janitorial teams for repairs and facility needs.
• Facilitate internal communication, including distributing information and scheduling presentations.
• Receive and transfer incoming calls for the Customer Experience Center and other locations as needed.
• Rely urgent messages and assist in locating employees when necessary.
• Greet guests, offer refreshments, and direct them to meeting spaces.
• Prepare conference rooms for meetings, including arranging catering, snacks, and printed materials.
• Manage employee parking cards and coordinate guest parking.
• Process daily mail, including sending, receiving, and distributing invoices, checks, correspondence, and samples.
• Use FedEx and UPS online systems to prepare and ship packages.
• Occasionally receive and process shipments of small furniture items for the Customer Experience Center.
• Provide high-level administrative support to the Managing Director and client engagement managers.
• Manage calendars, schedule appointments, and coordinate meetings, events, and travel arrangements.
• Review, prioritize, and respond to incoming emails, handle phone calls and messages on behalf of leadership.
• Prepare, edit, and distribute correspondence, agendas, presentations, and administrative documents.
• Maintain and update sales files, records, and documentation in NetSuite and SharePoint.
• Deliver samples to clients or influencers.
• Aid with data entry and information management in NetSuite CRM.
• Act as a liaison between leadership, employees, and clients, ensuring timely communication and follow through.
• Serve on the Culture Committee, helping plan and execute internal events within budget.
• Update vendor contacts and discounting information per market in NetSuite.

Qualifications And Skills

• Excellent communication and customer service skills.
• Outgoing, interpersonal skills.
• Strong work ethic.
• Bachelor’s Degree preferred.