Client Engagement Associate

Key Responsibilities

• Serve as a primary point of contact for local clients, providing prompt, professional communication
• Schedule cases and coordinate engineer calendars, travel, and case logistics
• Maintain accurate project records using internal project management software
• Process and manage physical evidence and assist in maintaining field and office equipment
• Support case intake, conflict checks, documentation, and closing procedures
• Routinely monitor project status to ensure milestones and deadlines are met
• Collaborate with the Corporate Development team on strategic client outreach
• Partner with the Corporate Operations Manager on local office and facilities management
• Participate in the company’s rotating on-call schedule, serving approximately five weeks per year to ensure after-hours responsiveness and support for rapid-response cases
• Perform administrative and operational support duties as needed

Skills & Qualifications

• Bachelor’s Degree required
• 1–2 years of professional experience in administration, client service, operations, or project coordination
• Excellent written and verbal communication skills; able to represent the company professionally with clients and engineers
• Strong organizational abilities and attention to detail
• Capable of handling unfamiliar or complex scenarios with sound judgment and problem-solving
• Proficient with tools like Outlook, Microsoft Office, and other business platforms (training on internal systems provided)
• Comfortable working independently in a fast-paced, collaborative environment
• Demonstrates ownership and accountability in assigned responsibilities