Client Services Associate
CodeVertex Talent · Ohio, United States · 2 wk ago
RemoteRemoteAdministrativeFull-time
This 100% remote role is open to candidates located in Ohio, United States.
Responsibilities
- Review incoming requests or cases and maintain accurate supporting records.
- Communicate with customers or internal teams to resolve routine issues.
- Document actions, outcomes, and follow-up requirements clearly.
- Escalate exceptions according to established procedures.
- Support service quality, workflow accuracy, and timely case completion.
Qualifications
- Relevant experience or transferable skills aligned with the Client Services Associate role.
- Strong written communication, organization, and attention to detail.
- Ability to work independently in a remote environment and meet deadlines.
- Comfort using spreadsheets, documentation tools, and role-relevant systems.
- Ability to handle sensitive information responsibly where applicable.
Skills
- Customer Service
- Client Communication
- Customer Support
- Case Management
- Issue Resolution
- CRM Software
- Email Support
- Phone Support
- Documentation
- Escalation Management