Client Delivery Specialist (IP Business Legal Assistant)

About the role

Husch Blackwell LLP is seeking a Client Delivery Specialist to join our dynamic team in the Chicago, IL office. This position offers a unique opportunity to work closely with attorneys and contribute to their success through efficient workflow management and client coordination.

Responsibilities

• Strategic Workflow Ownership
• Manages full lifecycle workflow for assigned attorneys
• Anticipates the needs of attorneys, manages priorities, and resolves administrative challenges with minimal supervision
• Coordinates and tracks ongoing projects to ensure deadlines and deliverables are met; monitors milestones; updates status reports; communicates progress; and assists with project plans, timelines, and resource allocation
• Handles special projects and other duties as assigned to support the efficiency and success of the attorneys' practices
• Effectively uses workflow management software to log and manage workflow
• Conflicts, NBI & Engagement Process Leadership
• Prepares and processes new matter forms, requests conflict checks, and opens new files
• Coordinates intake and engagement processes, maintains documentation, and reduces repetitive attorney involvement
• Billing, Collections & Financial Coordination
• Aids attorneys with tracking and monitoring alternative fee arrangements
• Aids attorneys with automation, tracking, and monitoring of matter budgets
• Partners with the billing team to oversee time entry, billing inquiries, and collections
• Client & Cross-Functional Coordination
• Serves as a liaison between attorneys, clients, and internal departments
• Coordinates client communications, manages sensitive information, and serves as a liaison between attorneys, clients, and internal departments
• Email & Administrative Optimization
• Proactively manages attorneys’ inboxes, prioritizing and flagging urgent communications
• Drafts, reviews, and responds to emails on behalf of attorneys as directed
• Provides general administrative support
• Maintains attorney contacts; tracks requirements and activity related to CLE and memberships
• Provides general administrative support as needed, including operating office equipment (PCs, printers, phones, copiers, facsimiles, and typewriters)
• Copes successfully with demands from timekeepers, remaining calm under pressure
• Reviews and routes incoming mail and fax communications; prepares and processes outgoing mail and faxes; arranges specialized mail or messenger services as required; and ensures attachments, exhibits, and enclosures are included
• Affords assistance in coordinating attorneys’ calendars and meeting arrangements; makes travel arrangements and prepares itineraries
• Document & Matter Management
• Prepares, edits, formats, and proofreads legal documents, correspondence, and presentations with a high degree of accuracy
• Manages version control, file organization, and secure document storage in compliance with firm policies
• Facilitates the execution, filing, and distribution of legal documents
• Typing, transcribing, revising, and proofreading legal documents accurately
• Prioritizes assignments; and meets specific deadlines on projects
• Practice Alignment & Institutional Knowledge
• Shows proficiency in the assigned Practice Specialty Center (practice-group-specific duties as they relate to the PSC)
• Takes personal responsibility for regularly exchanging information, documenting workflows for coverage that support attorney preferences, and sharing training tips with team members for maximum job effectiveness
• Delegation & Team Leverage
• Demonstrates effective teamwork and communication with team members and all Firm personnel
• Participates in regular team meetings to discuss current projects and workflow
• Delegates specific tasks to other teams, as appropriate, to ensure coverage, timely completion, and quality control
• Technology, AI & Upskilling
• Identifies opportunities for process improvements
• Leverages automation and dashboards to improve tracking, organization, and execution of work
• Participates in applicable AI and technology related trainings to maintain proficiency in related tools and services
• Researches emerging tools and best practices and recommends process improvements to streamline workflows, increase accuracy, and enhance service delivery

Requirements

• Bachelor's degree with major coursework in a related field; or commensurate professional and educational experience required
• 5+ years relevant experience providing comprehensive support to organizational leadership, preferably in a professional services environment
• 3+ years relevant legal assistance experience required
• Advanced proficiency in Microsoft Office Suite
• Demonstrated ability to proactively identify issues, propose solutions, and drive work to resolution with minimal direction
• Strong communication skills, including providing concise, solutions-oriented status updates and recommendations to attorneys and other stakeholders
• Ability to handle confidential information of highest level
• Minimum typing speed of 60 wpm; previous transcription experience preferred
• Exercise discretion, judgment, and composure
• Proactive Problem-Solving – Anticipate and resolve before escalation
• Judgment & Discretion – Navigate complexity with senior stakeholders
• Workflow Management – Own full lifecycle with accountability
• Communication – Clear, concise, solution-focused
• Business Partnership – Service mindset with strategic value-add
• Technology Proficiency – AI, automation, continuous upskilling
• Organizational Excellence – Detail-oriented, multi-tasking across portfolios
• Accountability – Follow-through and ownership
• Relationship Management – Build trust across all levels

Compensation and Benefits

The exact compensation will vary based on skills, experience, location, and other factors permitted by law. The expected compensation range for this position in the State of Illinois is $51,000 - $98,000. This salary range does not include a discretionary bonus, however bonus opportunities are non-guaranteed, and are dependent upon individual and firm performance. Full-time employees receive benefits including: medical and dental coverage; life insurance; short-term and long-term disability insurance; pre-tax flexible spending account for certain medical and dependent care expenses; an employee assistance program; Paid Time Off; paid holidays; participation in a retirement plan program after meeting eligibility requirements; and more.

EEO/Minority/Female/Disabled/Vet. Principal Applicants Only.