Client Delivery Specialist (Commercial Litigation Legal Assistant)

About the role

Husch Blackwell LLP is seeking a Client Delivery Specialist (Commercial Litigation) to join our team in Springfield, MO. This position works onsite 3 days per week.

Responsibilities

• Strategic Workflow Ownership
• Manages full lifecycle workflow for assigned attorneys.
• Proactively anticipates the needs of attorneys, manages priorities, and resolves administrative challenges with minimal supervision.
• Cross-coordinates and tracks ongoing projects to ensure deadlines and deliverables are met; monitors milestones; updates status reports; communicates progress; and assists with project plans, timelines, and resource allocation.
• Handles special projects and other duties as assigned to support the efficiency and success of the attorneys’ practices.
• Effectively uses workflow management software to log and manage workflow.
• Conflicts, NBI & Engagement Process Leadership
• Prepares and processes new matter forms, requests conflict checks, and opens new files.
• Coordinates and maintains intake and engagement processes, reduces repetitive attorney involvement.
• Billing, Collections & Financial Coordination
• Aids attorneys with tracking and monitoring alternative fee arrangements.
• Aids attorneys with automation, tracking, and monitoring of matter budgets.
• Partners with the billing team to oversee time entry, billing inquiries, and collections.
• Client & Cross-Functional Coordination
• Coordinates client communications, manages sensitive information, and serves as a liaison between attorneys, clients, and internal departments.
• Email & Administrative Optimization
• Proactively manages attorneys’ inboxes, prioritizing and flagging urgent communications; drafts, reviews, and responds to emails on behalf of attorneys as directed; and organizes/archives correspondence for easy retrieval.
• Maintains attorney contacts; tracks requirements and activity related to CLE and memberships.
• Provides general administrative support as needed, including operating office equipment (PCs, printers, phones, copiers, facsimiles, and typewriters).
• Reviews and routes incoming mail and fax communications; prepares and processes outgoing mail and faxes; arranges specialized mail or messenger services as required; and ensures attachments, exhibits, and enclosures are included.
• Aids in coordinating attorneys’ calendars and meeting arrangements; makes travel arrangements and prepares itineraries.
• Document & Matter Management
• Prepares, edits, formats, and proofreads legal documents, correspondence, and presentations with a high degree of accuracy; manages version control, file organization, and secure document storage in compliance with firm policies; and facilitates the execution, filing, and distribution of legal documents.
• Typing, transcribing, revising, and proofreading legal documents accurately; prioritizes assignments; and meets specific deadlines on projects.
• Practice Alignment & Institutional Knowledge
• Shows proficiency in the assigned Practice Specialty Center (practice-group-specific duties as they relate to the PSC).
• Takes personal responsibility for regularly exchanging information, documenting workflows for coverage that support attorney preferences, and sharing training tips with team members for maximum job effectiveness.
• Delegation & Team Leverage
• Demonstrates effective teamwork and communication with team members and all Firm personnel; participates in regular team meetings to discuss current projects and workflow.
• Delegates specific tasks to other teams, as appropriate, to ensure coverage, timely completion, and quality control.
• Technology, AI & Upskilling
• Identifies opportunities for process improvements.
• Leverages automation and dashboards to improve tracking, organization, and execution of work.
• Participates in applicable AI and technology related trainings to maintain proficiency in related tools and services.
• Researches emerging tools and best practices and recommends process improvements to streamline workflows, increase accuracy, and enhance service delivery.

Requirements

• Bachelor's degree with major coursework in a related field; or commensurate professional and educational experience required.
• 5+ years relevant experience providing comprehensive support to organizational leadership, preferably in a professional services environment.
• 3+ years relevant legal assistance experience required.
• Advanced proficiency in Microsoft Office Suite.
• Demonstrated ability to proactively identify issues, propose solutions, and drive work to resolution with minimal direction.
• Strong communication skills, including providing concise, solutions-oriented status updates and recommendations to attorneys and other stakeholders.
• Ability to handle confidential information of highest level.
• Minimum typing speed of 60 wpm; previous transcription experience preferred.
• Exercise discretion, judgment, and composure.
• Proactive Problem-Solving – Anticipate and resolve before escalation.
• Judgment & Discretion – Navigate complexity with senior stakeholders.
• Workflow Management – Own full lifecycle with accountability.
• Communication – Clear, concise, solution-focused.
• Business Partnership – Service mindset with strategic value-add.
• Technology Proficiency – AI, automation, continuous upskilling.
• Organizational Excellence – Detail-oriented, multi-tasking across portfolios.
• Accountability – Follow-through and ownership.
• Relationship Management – Build trust across all levels.