Legal Assistant (Client Delivery Specialist)

About the role

Husch Blackwell LLP is seeking a Client Delivery Specialist (Commercial Litigation Legal Assistant) for its growing Phoenix, AZ office. This position works onsite 3 days per week.

Responsibilities

• Strategic Workflow Ownership
• Manages full lifecycle workflow for assigned attorneys.
• Proactively anticipates the needs of attorneys, manages priorities, and resolves administrative challenges with minimal supervision.
• Cross-coordinates and tracks ongoing projects to ensure deadlines and deliverables are met; monitors milestones; updates status reports; communicates progress; and assists with project plans, timelines, and resource allocation.
• Handles special projects and other duties as assigned to support the efficiency and success of the attorneys’ practices.
• Effectively uses workflow management software to log and manage workflow.
• Conflicts, NBI & Engagement Process Leadership
• Prepares and processes new matter forms, requests conflict checks, and opens new files.
• Coordinates and maintains documentation for intake and engagement processes.
• Billing, Collections & Financial Coordination
• Aids attorneys with tracking and monitoring alternative fee arrangements.
• Aids attorneys with automation, tracking, and monitoring of matter budgets.
• Partners with the billing team to oversee time entry, billing inquiries, and collections.
• Client & Cross-Functional Coordination
• Coordinates client communications, manages sensitive information, and serves as a liaison between attorneys, clients, and internal departments.
• Email & Administrative Optimization
• Proactively manages attorneys’ inboxes, prioritizing and flagging urgent communications; drafts, reviews, and responds to emails on behalf of attorneys as directed; and organizes/archives correspondence for easy retrieval.
• Maintains attorney contacts; tracks requirements and activity related to CLE and memberships.
• Document & Matter Management
• Prepares, edits, formats, and proofreads legal documents, correspondence, and presentations with a high degree of accuracy.
• Manages version control, file organization, and secure document storage in compliance with firm policies.
• Facilitates the execution, filing, and distribution of legal documents.
• Practice Alignment & Institutional Knowledge
• Shows proficiency in the assigned Practice Specialty Center (practice-group-specific duties as they relate to the PSC).
• Takes personal responsibility for regularly exchanging information, documenting workflows for coverage that support attorney preferences, and sharing training tips with team members for maximum job effectiveness.
• Delegation & Team Leverage
• Demonstrates effective teamwork and communication with team members and all Firm personnel.
• Participates in regular team meetings to discuss current projects and workflow.
• Identify opportunities for process improvements.
• Leverages automation and dashboards to improve tracking, organization, and execution of work.
• Participate in applicable AI and technology related trainings to maintain proficiency in related tools and services.
• Research emerging tools and best practices and recommends process improvements to streamline workflows, increase accuracy, and enhance service delivery.

Requirements

• Bachelor's degree with major coursework in a related field; or commensurate professional and educational experience required.
• 5+ years relevant experience providing comprehensive support to organizational leadership, preferably in a professional services environment.
• 3+ years relevant legal assistance experience required.
• Advanced proficiency in Microsoft Office Suite.
• Demonstrated ability to proactively identify issues, propose solutions, and drive work to resolution with minimal direction.
• Strong communication skills, including providing concise, solutions-oriented status updates and recommendations to attorneys and other stakeholders.
• Ability to handle confidential information of highest level.
• Minimum typing speed of 60 wpm; previous transcription experience preferred.
• Exercise discretion, judgment, and composure.
• Proactive Problem-Solving – Anticipate and resolve before escalation
• Judgment & Discretion – Navigate complexity with senior stakeholders
• Workflow Management – Own full lifecycle with accountability
• Communication – Clear, concise, solution-focused
• Business Partnership – Service mindset with strategic value-add
• Technology Proficiency – AI, automation, continuous upskilling
• Organizational Excellence – Detail-oriented, multi-tasking across portfolios
• Accountability – Follow-through and ownership
• Relationship Management – Build trust across all levels