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Client Coordinator (32447)

MES Solutions · Norwood, MA · 1 wk ago
RemoteRemoteAdministrative$17–$19/hrFull-time

Duties & Responsibilities

  • Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
  • Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
  • Maintain daily contact with the QA department regarding workflow and pending report status.
  • Contact providers for assignment and update database.
  • File and archive open and closed cases.
  • Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
  • Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
  • Direct calls to other departments as needed.
  • Perform various clerical duties such as typing, filing, emailing, and proofreading.
  • Aid in the resolution of customer complaints and quality assurance issues.
  • Notify management of any report issues or concerns.
  • Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
  • Perform other duties as assigned.

Qualifications

  • High school diploma or equivalent required.
  • Minimum one year clerical experience; or equivalent combination of education and experience preferred.
  • Experience in a medical office or insurance industry preferred.
  • Complete knowledge of general computer, fax, copier, scanner, and telephone.
  • Knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
  • Ability to be trained on and adhere to HIPAA regulations and compliance standards.
  • Qualified typist with a minimum of 40 W.P.M.
  • Accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements.
  • Exceptional communication skills.
  • Ability to work independently, prioritize work activities and use time efficiently.
  • Ability to maintain confidentiality.
  • Ability to demonstrate and promote a positive team -oriented environment.
  • Ability to stay focused and concentrate under normal or heavy distractions.
  • Ability to work well under pressure and or stressful conditions.
  • Ability to manage change, delays, or unexpected events appropriately.
  • Compliance with all company policies and procedures in effect at time of hire and as they may change or be added from time to date.

Qualifications (continued)

  • Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
  • Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
  • Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.
  • Must be a qualified typist with a minimum of 40 W.P.M.
  • Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements.
  • Must demonstrate exceptional communication skills.
  • Must be able to work independently, prioritize work activities and use time efficiently.
  • Must be able to maintain confidentiality.
  • Must be able to demonstrate and promote a positive team -oriented environment.
  • Must be able to stay focused and concentrate under normal or heavy distractions.
  • Must be able to work well under pressure and or stressful conditions.
  • Must possess the ability to manage change, delays, or unexpected events appropriately.
  • Must comply with all company policies and procedures in effect at time of hire and as they may change or be added from time to date.

Pay

Competitive pay: $17 to $19 per hour.

Schedule

Full-time position: Monday-Friday, 10:00am - 6:30pm EST.

Benefits

  • Medical
  • Vision
  • Dental
  • Paid time off
  • 401k

About the Role

MES Solutions is a premier provider of independent medical examination and peer review services to the insurance, corporate, legal, and government sectors. Members of our credentialed medical panel conduct physical examinations or medical record reviews, delivering reports that assist clients in the resolution of automotive, disability, liability, and workers' compensation claims. MES has been providing services nationally since 1978 in accordance with the industry's highest standards of operating excellence and regulatory compliance.

Equal Opportunity Employer

MES is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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