Client Coordinator (32441)

Responsibilities

• Handle outgoing phone calls updating claimants and attorney’s appointment status and documenting the system appropriately.
• Respond promptly to inquiries from claimants and attorney’s regarding questions, appointment status, concerns, or general requests.
• Utilize appropriate systems and databases to access case information.
• Maintain daily contact phone department regarding workflow and pending status.
• Contact providers for assignment and update database.
• Verify all information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as typing, filing, emailing, and proofreading.
• Notify management of any report issues or concerns.
• Avoid any practices that do not comply with state and federal safety and legal regulations.

Qualifications

• High school diploma or equivalent required.
• Minimum one-year clerical experience; or equivalent combination of education and experience preferred.
• Complete knowledge of general computer, fax, copier, scanner, and telephone.
• Knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Ability to be trained on and adhere to HIPAA regulations and compliance standards.
• Qualified typist with a minimum of 40 W.P.M.
• Accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements.
• Exceptional communication skills.
• Ability to work independently, prioritize work activities and use time efficiently.
• Ability to maintain confidentiality.
• Ability to demonstrate and promote a positive team -oriented environment.
• Ability to stay focused and concentrate under normal or heavy distractions.
• Ability to work well under pressure and or stressful conditions.
• Possess the ability to manage change, delays, or unexpected events appropriately.
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to date.

Benefits

• Competitive pay of $20-22 per hour depending on experience, plus overtime opportunities.
• Benefits (medical, vision, dental).
• Paid time off.
• 401k.