Client Coordinator (32464)

Responsibilities

• Serve as a key point of coordination between reviewers and clients, ensuring cases are assigned, accepted, and completed on schedule.
• Communicate regularly via email, send timely reminders, monitor deadlines, and help maintain high-quality deliverables.
• Assist with proofreading cases before submission.
• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and/or retrieve information.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify all client information is current in the database and all client specific guidelines and/or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented, and cases are returned in a timely fashion.
• Contact other departments as needed.
• Perform various clerical duties such as typing, filing, emailing, and proofreading.
• Aid in the resolution of customer complaints and quality assurance issues.
• Notify management of any report issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum one-year clerical experience, or equivalent combinations of education and experience preferred.
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Teams, Outlook, Excel, and the Internet.
• Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.
• Must be a qualified typist with a minimum of 40 W.P.M.
• Demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements.
• Demonstrate exceptional communication skills.
• Be able to work independently, prioritize work activities, and use time efficiently.
• Be able to maintain confidentiality.
• Be able to demonstrate and promote a positive team-oriented environment.

Benefits

• Competitive benefits (medical, vision, dental).
• Paid time off.
• 401k.

Pay

• Not specified.

Schedule

• Monday-Friday, 12:00pm-8:30pm EST.