Client Coordinator (32371)

About the role

The Client Coordinator plays a key role in managing client inquiries, supporting case workflow, and ensuring high-quality documentation across multiple departments. This position handles client and physician inquiries, supports data entry and retrieval, maintains contact with the QA department, files and archives cases, and ensures compliance with regulatory and company standards.

Responsibilities

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Direct calls to other departments as needed.
• Perform various clerical duties such as typing, filing, emailing, and proofreading.
• Aid in the resolution of customer complaints and quality assurance issues.
• Notify management of any report issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.

Qualifications

• High school diploma or equivalent required.
• Minimum one year clerical experience; or equivalent combination of education and experience preferred.
• Experience in a medical office or insurance industry preferred.
• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
• Knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Ability to be trained on and adhere to HIPAA regulations and compliance standards.
• Qualified typist with a minimum of 40 W.P.M.
• Ability to follow instructions and respond to management’s directions accurately.
• Demonstrates accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements.
• Exceptional communication skills.
• Ability to work independently, prioritize work activities and use time efficiently.
• Maintains confidentiality.
• Demonstrates a positive team-oriented environment.
• Can stay focused and concentrate under normal or heavy distractions.
• Can work well under pressure and or stressful conditions.
• Possesses the ability to manage change, delays, or unexpected events appropriately.
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to date.