Client Consultant

About the role

Join the team transforming how we support our Enterprise and Large Market clients. As a Client Consultant, you will play a pivotal role in our Client Success mission by providing dedicated support for retention and expansion.

Responsibilities

• Drive Account Retention: Manage retention plans for assigned clients, identifying risks and executing strategies to secure renewals.
• Fuel Account Expansion: Identify and pursue new opportunities within existing clients, assisting in building business cases to demonstrate value and need.
• Build Strategic Relationships: Partner with Client Success Leads to cultivate meaningful relationships with key stakeholders, including HR leaders and decision-makers.
• Deliver Consultative Solutions: Analyze client goals and pain points to deliver tailored recommendations, positioning Hinge Health as an essential partner.
• Collaborate Cross-Functionally: Work independently to align resources across Sales, Partnerships, Product, and Marketing to achieve client goals.

Requirements

• A Strategic Partner: Comfortably navigate ambiguous problems and demonstrate solid professional judgment to guide clients toward the best solutions.
• A Relationship Builder: Thrive on connecting with others, influencing stakeholders, and driving outcomes through collaboration.
• Data-Driven: Use insights and data to inform retention and expansion strategies, ensuring every decision is backed by evidence.
• A "Learn-it-all": Stay current on industry trends and competitive offerings, constantly seeking ways to add value to your clients and your team.

Qualifications

• Basic Qualifications: 5+ years of experience in Account Management, Client Success, or Sales, preferably in Digital Health, Benefits, or Healthcare SaaS. Experience with musculoskeletal (MSK) or digital health solutions. Demonstrated success in managing client relationships and driving retention or expansion outcomes. Strong communication and presentation skills with the ability to influence cross-functional teams. Bachelor’s degree or equivalent experience.
• Preferred Qualifications: Experience supporting enterprise clients in a high-growth environment. Proficiency with Gainsight and account planning tools. Strong analytical skills and comfort with data-driven decision-making.

Benefits

• Inclusive healthcare and benefits: Comprehensive medical, dental, and vision coverage, plus help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Traditional or Roth 401k retirement plan options with a 2% company match.
• Modern life stipends: Funds for learning and development.
• Culture & Engagement: An inclusive workplace with a focus on employee well-being and career growth.

Pay

$99,712 - $181,056

Schedule

Full-time