Client Connectivity Product Manager Associate Director

About the role

At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Responsibilities

• Provide transparency on the overall business value of the platform by developing and maintaining clear and regular reporting on the platform’s roadmap, OKRs, KPIs, and financials to inform data-driven decision-making.
• Ensure alignment between customers' book of work and OKRs with the Product roadmap by leading cross-functional planning, tracking progress, and identifying gaps or dependencies.
• Improve Platform Management operating model and governance, including policies and procedures.
• Support the development and execution of the product lifecycle management process for the platform.
• Work closely with internal and external customers to identify gaps/opportunities and identify solutions to address these.
• Help shape product direction by prioritizing features based while keeping partners informed and aligned throughout the process.
• Support other members of the delivery team as the onsite voice of the customer, resolving queries as they are raised.
• Partner with internal customers to bring platform to market.
• Manage the day-to-day operations and performance of the platform and find opportunities for improvement in client experience / satisfaction, efficiency, and risk reduction.
• Contribute to the development of platform strategy and long-term vision, ensuring alignment with business goals and client needs.
• Translate strategy into clear roadmaps and actionable initiatives, partnering with delivery teams to drive execution.

Qualifications

• Bachelor's degree preferred or equivalent experience
• Minimum of 8 years of related experience as a Product Manager (not Product Owner, Project Manager, or Delivery Lead) for a connectivity service or product.
• Talents Needed For Success: Strong interpersonal skills and the ability to collaborate with cross-functional teams. Ability to align platform strategies with overall business goals. Demonstrated exceptional conceptual and analytical skills with ability to identify, analyze, evaluate alternatives and formulate responses to resolve business and customer problems. Experience shaping product/platform vision, strategy, and long-term roadmap, and translating these into actionable plans. Track record of accountability for platform or product outcomes (client experience, operational excellence, financial performance). Demonstrated exceptional written and verbal communications skills, including the ability to develop and conduct presentations for clients and executive management. Advanced proficiency with Microsoft Excel, PowerPoint; experience with Power BI or other business intelligence tool strongly preferred. Exposure to cloud, hybrid, or network connectivity technologies (e.g., cloud interconnects, SDN, secure transport), or demonstrated ability to quickly learn technical domains. Experience in Agile methodology preferred. Experience in financial services, fintech, or enterprise technology environments. Foundational knowledge and experience with the technology stack supporting the platform. Experience facilitating and leading working groups and other relevant subject matter workshops.

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Schedule

• Flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

Pay

• The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.