Client Compliance Specialist

About the Role

The Client Compliance Specialist plays a key role in ensuring accurate compliant client billing by interpreting Outside Counsel Guidelines and partnering with Billing, eBilling and Client Arrangements teams. The Client Compliance Specialist serves as a trusted resource for billing compliance guidance, helping ensure client requirements are clearly understood, properly implemented and consistently followed across the firm. This position is ideal for a detail-oriented legal billing professional who enjoys problem-solving, process improvement and cross-functional collaboration in a fast-paced environment.

Key Responsibilities

• Review, analyze, summarize and document client Outside Counsel Guidelines and distribute billing requirements to appropriate firm personnel
• Interpret client billing guidelines and ensure accurate compliance within the firm's financial and legal management systems
• Review new and revised billing guidelines and engagement letters advising Client Intake team on required revisions
• Ensure matter-level billing instructions and billing documentation are properly maintained and aligned with client requirements
• Onboard new eBilled clients and clients migrating to eBilling platforms from initiation through full implementation
• Coordinate eBilling onboardings with billing professionals, eBilling teams, Client Arrangements, and clients to ensure accurate and timely setup
• Review and process eBilling vendor invoices, confirming correct fees are charged and monitoring prompt payment
• Analyze billing guidelines to ensure corresponding billing information is properly configured, including billing instructions and master specifications documentation
• Evaluate current billing compliance processes and identify opportunities for efficiency and process improvement
• Collaborate with the Client Arrangements and Compliance team to establish and implement standard operating procedures and departmental policies
• Monitor and support ongoing process improvement initiatives, ensuring milestones are met
• Address billing compliance questions from firm practice groups and clients
• Provide coverage and support to other team members as needed
• Assist with special billing and compliance projects, including year‑end rate arrangement confirmations and rate requests

Qualifications

• Minimum of two (2) years of related experience in legal billing or eBilling
• Bachelor's degree in accounting, business or a related field required
• Advanced experience in Microsoft Suite (with focus on advanced Excel skills)
• Experience with electronic billing systems, including Aderant Expert and rate hierarchy structures strongly preferred
• Strong organizational skills with exceptional attention to detail
• Excellent analytical, mathematical, and problem‑solving abilities
• Strong written and verbal communication skills
• Ability to manage multiple priorities, meet tight deadlines, and handle confidential information
• Ability to work collaboratively in a team environment and share knowledge effectively
• Experience with legal billing and accounting software
• Familiarity with Iridium and Power BI preferred
• Demonstrated reliability and the ability to work both independently and collaboratively within a hybrid (remote and in-office) team environment

Pay & Schedule

• Hybrid work schedule requiring two days of in‑office presence and three days of remote work each week
• All employees must remain available for onsite work up to five days per week as business needs dictate; schedule subject to change; flexibility required
• Base annual pay range: $75,000 - $95,000
• Base pay to be offered will vary and depend on skills and qualifications, experience, location and will also take into account internal equity
• Full range of medical, financial and/or other benefits dependent on the position will also be offered