Client Communications Specialist (CCS) - REMOTE POSITION

Responsibilities

• Schedule appointments for various Specialty Services using the Cornerstone system
• Triage urgent calls efficiently and effectively
• Process referral calls from outside veterinarians and clients
• Answer phones and direct calls appropriately
• Respond to internal and external clients in a respectful, friendly, and thorough manner
• Provide clients with status updates and patient information
• Maintain a detailed-oriented approach while multitasking in a fast-paced environment

Qualifications

• Knowledge of medical terminology is preferred
• Minimum 1-2 years of veterinary medical office experience is required
• Proficient in computer skills: Microsoft Office, Outlook, Cornerstone EMR system, Alcatel-Lucent Phone system
• Speed typing skills of 40+ wpm required
• Ability to provide consistent and exceptional customer service
• Pleasant speaking voice
• Articulate, dependable, hardworking, compassionate, and flexible with scheduling
• Proven experience in a detail-oriented environment

Benefits

• REMOTE position
• This is a REMOTE position, but we are only hiring from the following states for this position: New Jersey, Connecticut, Florida, Maryland, Georgia, Illinois, Massachusetts

Pay

$19 USD - $24 USD

About the Role

The Communications Specialist plays a crucial role in ensuring that all clients, patients, staff, and referring veterinarians receive superior customer service and communication. This role requires excellent judgment and decision-making skills in managing urgent calls and scheduling appointments. Kindness, care for animals, and respect for clients are core values in this team-focused department.

Location

REMOTE

Excellence In Veterinary Medicine Since 1910

The Schwarzman Animal Medical Center is the world's largest veterinary teaching hospital, offering compassionate, collaborative, and cutting-edge veterinary care. Our commitment to innovation has led to the creation of one of the most advanced veterinary facilities in the world.

State-of-the-Art Facilities

• A brand-new full floor surgical center
• 1.5 Tesla Philips MRI (the exclusive high field MRI for small animals in NYC)
• 64-slice spiral CT scanner
• Elekta Versa HD Linear Accelerator
• In-house Laboratory
• Ultrasound
• Echocardiogram
• Mobile Cone Beam CT

Specialties and Services

• Over 20 specialties and services under one roof
• Frequent collaboration between departments for comprehensive patient care
• Dynamic array of specialists for complex cases

Hospital Location

Located in Manhattan, surrounded by leading research and teaching institutions such as Cornell University College of Veterinary Medicine, Weill Cornell Medical School, and NYU.