Client Communications Specialist (CCS) - REMOTE POSITION

About the role

The Client Communications Specialist delivers superior customer service and communication to clients, patients, staff, and referring veterinarians. This role requires excellent judgment and decision-making skills in triaging client calls, scheduling appointments with clinical specialists, and determining appropriate actions. Kindness, care for animals, and respect for clients are essential values in this team-focused, remote department.

This position is remote, but candidates must reside in one of the following states: New Jersey, Connecticut, Florida, Maryland, Georgia, Illinois, or Massachusetts.

Responsibilities

• Schedule appointments for various Specialty Services using the Cornerstone system
• Triage urgent calls efficiently and effectively
• Process referral calls from outside veterinarians and clients
• Answer phones and direct calls appropriately
• Respond to internal and external clients in a respectful, friendly, and thorough manner
• Provide clients with status updates and patient information
• Maintain a detail-oriented approach while multitasking in a fast-paced environment

Requirements

• Minimum 1-2 years of veterinary medical office experience is required
• Knowledge of medical terminology is preferred
• Proficient in computer skills: Microsoft Office, Outlook, Cornerstone EMR system, Alcatel-Lucent Phone system
• Speed typing skills of 40+ wpm required
• Ability to provide consistent and exceptional customer service
• Pleasant speaking voice
• Articulate, dependable, hardworking, compassionate, and flexible with scheduling
• Proven experience in a detail-oriented environment

Schedule

• Monday: 12 PM – 8 PM
• Tuesday: 10 AM – 6 PM
• Wednesday: Off
• Thursday: Off
• Friday: 12 PM – 8 PM
• Saturday: 12 PM – 8 PM
• Sunday: 8 AM – 4 PM

Pay

Pay range: $19 – $24 USD per hour.

About the organization

Founded in 1910, the Schwarzman Animal Medical Center (AMC) is the world’s largest veterinary teaching hospital, offering compassionate, collaborative, and cutting-edge veterinary care. AMC is committed to innovation and lifelong learning, featuring:

• A multidisciplinary team of 140+ veterinarians across 20+ specialties
• State-of-the-art facilities, including a brand-new surgical center, 1.5 Tesla Philips MRI, 64-slice spiral CT scanner, EEG, linear accelerator, in-house laboratory, ultrasound, echocardiogram, and mobile cone beam CT
• A location in Manhattan, surrounded by leading research and teaching institutions such as Cornell University College of Veterinary Medicine, Weill Cornell Medical School, and NYU
• Collaborative research opportunities and a strong focus on education for mentoring and advancing veterinary medicine