Client Care Supervisor/ Scheduling Coordinator
Right at Home Northern Virginia · Fairfax, VA · 4 days ago
On-siteAdministrativeFull-time
Benefits
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Job Summary
The ideal candidate is able to multitask, is organized, and enjoys working with a team. The primary business objective is to provide excellent customer service, mentor and retain high-quality caregivers, and increase our billable hours to meet business objectives.
Job Duties
- Handling logistics and customer support associated with new client service
- Staffing Caregivers on client shifts
- Communicating with clients and their family members about their care and about our services
- Collaborating with shared care providers
- Maintaining online client charts and documenting client communications
- Perform client and caregiver quality calls
- Participate in caregiver orientation process
- Visit clients in their homes, on occasion
Job Requirements
- Prior experience in a private duty or skilled homecare agency
- Excellent customer service skills
- Prior staffing/scheduling experience
- Ability to work independently