Client Care Specialist - Ashland, MA

Who We Are Ashland Animal Hospital is Hiring a Client Care Specialist! Position Details Role: Client Care Specialist (Receptionist) Status: Full-time Salary: $20-22 per hour Schedule: Flexible scheduling Monday-Friday with 1-2 Saturdays per month Benefits Highlights Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program Looking for a Client Care Specialist role where your warmth is appreciated, your time is respected, and your team truly has your back? Ashland Animal Hospital is an AAHA-accredited small animal hospital with four doctors and a well-established support team committed to unparalleled patient care. We’re proud of the medicine we practice and the people who make it happen. From Malamutes to Maine Coons, every patient who comes through our doors gets our very best, and that starts at the front desk. We’re looking for an enthusiastic Client Care Specialist to join our fantastic team. Veterinary experience is preferred but not required. If you love connecting with people and their pets, we’ll give you the training, mentorship, and support to grow. Ashland is more than a group of compassionate veterinary professionals; we’re a supportive team that welcomes you to bring your authentic self to work. We take work-life balance and personal well-being seriously. With a weekday schedule, rotating Saturdays, and no holidays, our hours reflect how much we value staff self-care. Why Our Client Care Specialists Love It Here A supportive team that genuinely helps each other, with no egos and no dramaA “better together” culture where wins are shared and challenges are never faced aloneLeaders who listen, value your ideas, and appreciate your contributionsA Monday–Friday schedule with rotating Saturdays, so you still get your weekendsNo holidays, predictable scheduling, and flexibility when life happensAn AAHA-accredited hospital where you can be proud of the care you help deliverMentorship and hands-on training so you can keep growing as a Client Care SpecialistOpportunities to expand your skill set and take on more if you want toA team that loves learning, where questions are welcomed and CE and development are encouraged What Our CLient Care Specialist Do Greet every client and patient warmly and professionally, in person and on the phoneAnswer phones, route calls, and return voicemails promptlySchedule appointments and manage a busy four-doctor calendar efficientlyCheck patients in and out while keeping client and patient information accurateCollect payments, process invoices, and walk clients through estimatesExplain hospital policies, pricing, and services clearlyPartner with technicians and doctors to keep patient flow smoothHandle client concerns with empathy and professionalism, escalating when neededMake outbound calls, texts, and emails to confirm appointments, follow up on care, and reactivate overdue patientsHelp clients schedule recommended services and rechecks, and educate them on preventive care timelines and next stepsFill scheduling gaps and maintain follow-up lists, documenting all outreach in patient recordsManage medical record requests, reminders, and general administrative tasksKeep the front desk organized and the lobby clean and welcoming What You’ll Bring Veterinary front desk experience is preferred but not requiredConfidence handling high call volume and juggling competing prioritiesStrong customer service skills with a focus on building long-term client relationshipsEmpathy and problem-solving skills for handling client concernsClear communication when explaining services, policies, and next stepsExperience coordinating appointments, managing schedules, and keeping clinic flow running smoothlyComfort making outbound calls, texts, and emails for reminders, follow-ups, and care coordinationThe ability to educate clients on preventive care and recommended servicesFamiliarity with veterinary terminology and hospital workflows (preferred)Experience with AVImark practice management software (preferred) Financial Benefits Benefits You Can’t Beat A flexible approach to compensation that reflects your skill set and future performance401(k) matching & Roth Retirement Savings PlanFlexible Spending Account (full-time only)529 Savings PlanTuition Support ProgramReferral bonus program Wellness Benefits Health insurance, including medical, dental, and vision (full-time only)Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.Sick Time / Paid Time OffFree or discounted lab work for all employee petsPet discounts on services and productsPet food discount program Workplace Benefits Quarterly Team Rewards Bonus ProgramProfessional development opportunitiesContinuing education allowanceUniform allowance Lifestyle Benefits Six paid holidays (full-time only)Employee Assistance ProgramEmployee discount program Join Our Team! If you’re a people person who loves animals and wants to be the welcoming face of a hospital that values its team, we’d love to meet you. As our Client Care Specialist, you’ll have the support of an established, well-managed practice and real room to grow. Apply today and join the team at Ashland Animal Hospital! Diversity, equity, inclusion, and belonging are core values at Ashland Animal Hospital and Vetcor. We’re committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their full potential.