Client Care Specialist - Seattle, WA

Position Details

Role: Client Care Receptionist (CCR)
Status: Full-time
Schedule: Four days per week with Saturday availability required

Benefits Highlights

• Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses
• Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts
• Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance
• Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Why our Client Care Receptionist Love It Here

• Work a four-day schedule with Saturday availability
• Be an essential part of a busy veterinary hospital
• Build meaningful relationships with clients and the people who love their pets
• Work alongside a collaborative team of veterinary professionals
• Play an important role in creating an exceptional client experience
• Develop your knowledge of veterinary medicine and hospital operations
• Work in an environment where compassion and professionalism go hand in hand
• Have opportunities to work both independently and collaboratively
• Support clients through everything from routine appointments to emotional and urgent situations
• Join a team that understands just how important the front desk is to a successful veterinary hospital

What Our Client Care Receptionist Do

• Keep communication flowing between clients and the medical team while helping the hospital stay organized and efficient
• Greet clients and patients warmly and professionally
• Answer and manage a multi-line phone system while balancing competing priorities
• Recognize the difference between routine and potentially urgent or emergency situations and communicate appropriately with the medical team
• Schedule a variety of veterinary appointment types
• Check clients and patients in and out
• Cover communication between clients, veterinarians, technicians, and other hospital team members
• Maintain accurate electronic and paper patient records and client information
• Prepare and process invoices and payments
• Handle cash and other financial transactions accurately
• Communicate hospital services, recommendations, and general information clearly and professionally
• Help clients understand next steps and information provided by the medical team
• Prepare and clean exam rooms as needed
• Restock retail and hospital items
• Maintain an organized, clean, and welcoming reception environment
• Provide compassionate support during stressful, emotional, or urgent situations
• Create a positive first and last impression for every client who visits our hospital

What You’ll Bring

• A minimum of two years of customer-service experience assisting customers both in person and over the phone
• Previous experience in an office or medical environment
• At least one year of animal-care or veterinary experience is highly preferred
• Excellent verbal and written communication skills
• Exceptional customer-service and interpersonal skills
• Experience using multi-line phone systems
• General computer skills, including familiarity with Microsoft Office and Google Chrome
• Ability to learn new programs and software quickly
• Strong typing and data-entry skills
• Excellent organizational and multitasking abilities
• Ability to work effectively both independently and as part of a team
• A self-motivated approach and willingness to take initiative
• Ability to remain calm, compassionate, and professional during busy or emotional situations
• Strong attention to detail and accuracy
• Dependability and punctuality
• Ability to safely lift and carry up to 50 pounds
• Availability to work Saturdays as part of the regular schedule