Client Care Specialist (3rd Shift Shift Differential) - Part Time

About the role

Join the Rescue Mission Team! Are you compassionate, dependable, and interested in making a difference in the lives of others? The Rescue Mission is seeking a Part‑Time Client Care Specialist to join our Syracuse Emergency Shelter team. In this direct‑care human services role, you will support individuals experiencing homelessness by helping create a safe, respectful, and supportive environment where clients can access resources, receive encouragement, and work toward greater stability and independence. This position is ideal for those interested in human services, social services, behavioral health, mental health, crisis support, residential care, or other direct‑care work.

Responsibilities

• Build positive, professional relationships with clients.
• Provide support, encouragement, and motivation while helping clients maintain or build independence.
• Treat all clients with respect, dignity, and compassion.
• Maintain appropriate professional boundaries with clients.
• Help create a safe, supportive, and welcoming shelter environment.
• Conduct regular rounds and monitor the facility to support client safety.
• Assist clients with basic needs, including personal care items and bedding.
• Respond to client concerns and challenging situations in a calm and professional manner.
• Reinforce shelter guidelines and expectations respectfully and consistently.
• Connect clients with appropriate Rescue Mission services and resources.
• Conduct drug and breathalyzer testing when required.
• Document important client information while maintaining appropriate confidentiality.
• Communicate relevant information with team members and participate in meetings.
• Complete required training within 30 days of assignment.

Qualifications

• High School Diploma or equivalent (required).
• Associate degree in Human Services or a related field, or equivalent work experience (preferred).
• Experience supporting individuals experiencing homelessness, substance use, mental health challenges, or other barriers (desired).

Skills

• Sensitivity and compassion for individuals experiencing homelessness.
• Excellent communication and interpersonal skills.
• Interviewing and assessment skills.
• Crisis‑management and problem‑solving abilities.
• Flexibility and adaptability.
• Strong time‑management skills.
• Ability to remain calm and professional when working with individuals who may have complex needs or challenges.
• Basic computer skills.

Pay

Starting Pay: $18.50 per hour.
3rd Shift Differential: Additional $2.00 per hour for hours worked between 9:00 PM–7:30 AM.

Schedule

Thursdays – Saturdays, 11:30 PM – 7:30 AM (3rd shift).

Benefits

• Medical
• Dental
• Vision
• 401(k) retirement plan
• Flexible Spending Accounts
• Paid Time Off
• Group and Voluntary Life Insurance
• Short‑Term Disability
• Additional benefits available to eligible employees