Client Care Specialist 2 (Certified Phlebotomist)
About the role
A Client Care Specialist 2 (CCS2) contributes to AHF by presenting a friendly, helpful face to members seeking HIV testing and prevention services, STI screenings, and treatment in our Wellness Clinics. A CCS2 is a hybrid role providing courteous, confidential, and professional support to members within wellness programs. A CCS2 enhances the reputation of AHF by embodying our commitment to excellence in patient care, patient retention, operational efficiency, and adaptability. With a versatile skill set and dedication to seamlessly transitioning between clinical, administrative, and front office roles, CCS2s contribute to a positive experience, fostering trust and loyalty. You will be a passionate advocate for our top initiatives.
At AHF we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees. AHF has a collaborative organizational structure where staff are accountable to multiple leaders. The CCS2 will work as a part of a close-knit team to focus on comprehensive patient care.
Responsibilities
- Collect medical histories, manage tests/screenings, record vitals, and address health complaints
- Facilitate patient registration, appointment management, and electronic chart creation
- Perform data documentation, including referrals and reports
- Conduct venipuncture and sample collection (blood and other specimens) and prepare them for laboratory analysis
Requirements
- Valid phlebotomy license or medical assistant certificate
- Valid Medical Assistant Diploma or Medical Assistant Certificate
Schedule
Mon - Thu 7:30am to 5pm; Fri 7am to 1pm. This position requires some after hours and weekends for testing events.