Client Care Specialist 2 - Phlebotomist
About the role
A Client Care Specialist 2 (CCS2) contributes to AHF by presenting a friendly, helpful face to members seeking HIV testing and prevention services, STI screenings, and treatment in our Wellness Clinics/Programs. A CCS2 is a hybrid role providing courteous, confidential, and professional support to members within wellness programs. A CCS2 enhances the reputation of AHF by embodying our commitment to excellence in patient care, patient retention, operational efficiency, and adaptability. With a versatile skill set and dedication to seamlessly transitioning between clinical, administrative, and front office roles, CCS2s contribute to a positive experience, fostering trust and loyalty. You will be a passionate advocate for our top initiatives. To be successful as a CCS-2 it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees. AHF has a collaborative organizational structure where staff are accountable to multiple leaders.
Responsibilities
- Work as a part of a close-knit team to focus on comprehensive patient care by collecting medical histories, managing tests/screenings, recording vitals, and addressing health complaints
- Facilitate patient registration, appointment management, and electronic chart creation
- Document data, including referrals and reports
- Perform venipuncture and sample collection, including blood and other specimens, preparing them for laboratory analysis
- Seamlessly transition between clinical, administrative, and front office roles
Requirements
- Valid Phlebotomy license (per State requirement) or Medical Assistant diploma
- Skills in venipuncture and sample collection