Client Care Operations Manager

What You’ll Be Doing

• Guide clients and families to the right care solutions while building long-term relationships that drive retention.
• Lead business development efforts by cultivating referral partnerships and expanding presence in the senior care community.
• Oversee ongoing client care management, ensuring high service quality, satisfaction, and continuous feedback.
• Drive revenue growth through client engagement, referrals, and community outreach initiatives.
• Serve as a role model for ethical practices, professionalism, and service excellence.
• Build and develop high-performing teams through hiring, coaching, mentoring, and performance management.
• Collaborate cross-functionally to align pricing, staffing, and service delivery with business goals and client needs.
• Provide hands-on leadership and support to local teams through regular on-site engagement.
• Establish and grow relationships with healthcare professionals and organizations to generate new client referrals.
• Partner with families and internal teams to improve client outcomes and satisfaction.
• Support client lifecycle management, including onboarding, renewals, and service expansion.
• Conduct consultations and in-home assessments to educate prospects and convert new clients.
• Represent the company at community events to strengthen brand awareness and trust.
• Ensure seamless coordination across departments to deliver a high-quality client experience.
• Track and report on key performance metrics to inform strategy and decision-making.
• Enhance client communication systems to improve engagement and transparency.
• Travel locally to multiple locations in the SF Bay Area to support clients, teams, and business development activities.

Requirements

• Bachelor’s degree in Business, Marketing, Healthcare Administration, or related field.
• 5+ years of experience in healthcare, home care, or related industry.
• 2+ years of client management or account management experience.
• Proven success in business development and partnership building, with a track record of driving new client acquisition and retention within the healthcare or home care industry.
• Experience with client management, CRM systems, and operational workflows to support service excellence and growth.
• Proficient in Google Workspace or Microsoft Office tools.
• Valid driver’s license, clean driving record, and ability to pass background clearance.