Client Care Manager
About the role
HomeWell Care Services – Augusta is a veteran-owned agency providing personalized non-medical in-home care that helps older adults, veterans, and individuals who need assistance maintain dignity, independence, and quality of life. We are seeking an experienced, accountable Client Care Manager who can lead excellent service delivery while contributing directly to client acquisition, retention, and agency growth. Our team values compassion, professional communication, reliable follow-through, and respect for the people we serve.
The Client Care Manager oversees the client experience from initial inquiry and assessment through service initiation, ongoing care, and discharge. You will coordinate personalized care plans, supervise caregivers, support scheduling, maintain compliance, and build trusted relationships with clients, families, and referral partners. This position also serves as a client acquisition multiplier—helping convert qualified inquiries into client starts, strengthening referral relationships, retaining clients through dependable service, and identifying appropriate additional support as client needs change. This is a non-medical home care position. The Client Care Manager coordinates with the agency RN and other qualified professionals for required nursing assessments, clinical concerns, and duties outside the position’s authorized scope.
Responsibilities
- Manage client intake and assessments: Respond to inquiries, qualify service needs, conduct non-medical assessments, explain care options, complete admission documentation, and coordinate timely service starts.
- Develop and maintain personalized care plans: Document approved services, client preferences, daily routines, functional limitations, safety considerations