Client Care Coordinator / Scheduler - Home Health

Essential Job Functions/Responsibilities

• Schedules employees and clients for all client visits.
• Prepares schedules for the agency.
• Ensures applicable visit types are in the scheduling system.
• Makes adjustments to schedules as needed daily.
• Reviews client needs and employee availability regularly.
• Communicates with employees and clients to develop schedules.
• Completes assigned reports.
• Tracks employee attendance.
• Affixes to part of the orientation process for new employees.
• Follows up with staff about their schedules.
• Participates in continuing education as required.
• Collaborates with contracted therapy staff to ensure client therapy visits are scheduled.
• Works as a backup to other office positions.
• Performs other office duties as assigned.
• Complies with agency policies and procedures.
• Answers telephone lines promptly and efficiently.

Functions and Related Duties

• Performs special projects and other related duties as assigned by the Administrator.
• May participate in on-call scheduling if needed.
• Handles all scheduling-related duties.

Position Qualifications

• High school graduate or equivalent.
• Previous scheduling and computer experience preferred.
• Previous experience in dealing with the public.

Skills Required

• Computer skills.
• Excellent customer service.
• Able to multi-task.
• Able to follow up and complete tasks timely.