Client Care Coordinator - Home Care

Endurance Home Care is a technology-enabled home care company on a mission to improve both the quality and duration of life for our clients while creating rewarding career paths for our Care Professionals. We are expanding rapidly, making this a rare opportunity to join our core leadership team and grow compensation and responsibility as we shape the future of home care.

Responsibilities

• Coordinate and schedule home care shifts for clients based on their individual needs and preferences
• Maintain and update the scheduling system to reflect any changes or cancellations
• Manage on call scheduling service team and provide them with assistance/guidance when needed
• Monitor shift coverage to ensure all shifts are filled and no gaps in care occur
• Communicate with caregivers regarding shift changes, schedule updates, and any special instructions
• Track and manage caregiver attendance and report any issues related to missed or late shifts
• Resolve scheduling conflicts or issues in a timely and professional manner
• Provide ongoing support to both clients and caregivers to ensure smooth and efficient care delivery
• Daily shift verification - ensure that all shifts have the correct billing/payroll hours, billing/pay rates and care notes
• As time permits, assist with recruiting, including job postings, candidate screening, interviews, and credential verification

Requirements

• 3+ years of scheduling experience in home care and able to manage high-volume scheduling in a fast-paced environment
• Strong organizational skills with the ability to manage multiple schedules and priorities simultaneously
• Excellent communication skills, with the ability to interact professionally with clients, caregivers, and team members
• Strong critical thinking and problem-solving skills
• Highly organized, detail-oriented, dependable, and adaptable
• Tech-savvy, with experience using scheduling platforms and productivity tools (Microsoft Office/Google Suite)
• A proactive, detail-oriented, and problem-solving mindset
• Live close -- within ~20 miles -- to the office and able to work on site
• High school diploma or equivalent (required); Associate’s degree or higher (preferred)

Personal Attributes

• Compassionate and empathetic, with a genuine interest in helping others
• Ability to work in a fast-paced environment and adapt to changing priorities
• Self-motivated and able to work independently as well as part of a team
• Strong interpersonal skills with the ability to build rapport with caregivers and clients alike
• Positive and professional attitude, with a customer service-oriented approach

Pay

Excellent compensation including salary and a bonus opportunity based on experience.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Schedule

5 days a week including Saturday and Sunday.

Work Location

In person