Client Care Coordinator - Real Estate Operations & Client Experience

About the Role

The Charles Nedder Team is seeking a highly organized, proactive, and personable Client Care Coordinator to join our Greenwich office. This is a key client-facing position for someone who enjoys working with people, staying organized, following up, and ensuring nothing falls through the cracks. You’ll work closely with our agents, buyers, sellers, and prospective clients to help manage relationships throughout the real estate process—from the first conversation through appointments, transactions, closing, and beyond.

The ideal candidate is a strong communicator who is comfortable on the phone, enjoys building relationships, and takes pride in providing an exceptional level of service.

Responsibilities

• Communicate regularly with buyers, sellers, prospective clients, and past clients.
• Make proactive follow-up calls to nurture relationships and identify opportunities to help clients move forward.
• Schedule and confirm buyer consultations, listing appointments, property showings, inspections, and other client meetings.
• Keep clients informed and engaged throughout the buying and selling process.
• Work closely with agents to ensure leads and prospective clients receive timely, professional follow-up.
• Help buyers and sellers navigate the next steps required to move from initial interest toward a successful transaction.
• Coordinate transaction details, including inspections, appraisals, vendors, documentation, deadlines, and closings.
• Maintain accurate client information, notes, tasks, and follow-up plans within our CRM.
• Prepare and organize contracts, disclosures, and transaction-related documentation.
• Assist with client appreciation initiatives, events, marketing campaigns, and ongoing relationship management.
• Identify ways to improve systems, communication, and the overall client experience.

Requirements

• Highly organized and detail-oriented
• Warm, professional, and confident communicating with clients
• Comfortable making outbound calls and following up consistently
• Able to manage multiple priorities in a fast-paced environment
• Proactive rather than waiting to be told what needs to happen next
• Technology-oriented and comfortable learning CRM, AI, and real estate systems
• Motivated by helping clients and being part of a high-performing team
• Interested in building a long-term career in real estate without relying solely on commission-based income
• A real estate license is required

Benefits

• Competitive, dependable compensation
• Full-time, in-office opportunity in Greenwich
• Professional training and ongoing development
• Modern CRM, technology, and AI-powered systems
• Established processes and administrative support
• A collaborative, performance-oriented environment
• Opportunities to take on greater responsibility as you grow
• A role where your work directly contributes to client satisfaction and successful closings

Pay

$18 hourly