Client Care Coordinator

About the role

Join a dynamic, fast-growing veterinary urgent care platform where innovation and compassion are at the core. As a Client Care Coordinator (CCC), you will wear many hats, juggling communications and administrative tasks while creating a positive first impression for clients.

Responsibilities

• Juggle communications and administrative tasks such as teletriage, web chat, emails, and medical record management
• Create a positive first impression for clients by greeting and answering questions with enthusiasm and empathy
• Add clients to the waitlist and find ways to help pet owners even if it doesn’t result in a clinic visit
• Ensure the queue management software is organized and accurate to facilitate smooth workflow for the clinical team

Requirements

• Ability to connect with people and make them feel cared for through a trusting, professional, and empathetic demeanor
• Growth mindset; a desire to learn and advance professionally and personally
• Able to work in teams and relate to people of all types, avoiding drama, gossip, and workplace politics
• Willingness to “get your hands dirty” and provide energy to the people you work with
• Positive, optimistic personality that makes others feel energized rather than drained
• Trustworthy, reliable, and eligible for employment in Tennessee

Qualifications

• Read and align with Truss Vet’s core values

Skills

• Excellent communication skills
• Empathy and emotional intelligence
• Organizational skills
• Teamwork and collaboration

Benefits

• Competitive salary
• Health, vision, and dental insurance
• Short- and long-term disability coverage, life insurance, accident insurance, and critical illness insurance
• Paid time off (PTO)
• Mental wellness subscription
• Parental leave
• 401K + match
• Commitment to professional and personal development through mentorship
• Pet care discounts

Pay

$50,000 - $60,000 annually

Schedule

3-day workweek